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09-07-2011 03:35 PM
Hi, I am not sure I am posting this in the right place.
I bought a HP Pavilion dv7-6140, with preinstalled windows 7 a month ago. The webcam was working until 2 days ago. Now when I open Youcam it says I need to plug in or turn on the webcam. But it is integrated. No way of turning on as far as I know.
I also checked the device manager and there is no icon like Imaging Devices. The only thing i have is the Youcam Driver under Sound, video and game controllers.
I already tried Scanning for hardware changes in device manager and i got nothing.
I think last week i plugged in an external webcam for a little while, but i don't remember if i installed the driver for it or not. Could it be because of that?
I really want to try everything before deciding i have to send it for repair.
Thanks for the help.
09-07-2011 10:40 PM
Power off the computer and Once you turn ON, Keep pressing F8 key repeatedly to load "Windows Advanced Boot options" screen. In this screen either select Safe mode/Safe mode with networking and logon to your user account by entering password manually.
Once this is done, perform a system restore through Control Panel and restore your computer to an earlier date whenever it was working fine.
As you said 2 days ago, it was working fine try selecting a restore point which is atleast more than 4-5 days old.
I am an HP employee!!