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dmkcah
Posts: 1
Member Since: ‎06-27-2013
Message 1 of 2 (387 Views)

HP laptop lights up, but screen stays black

My hp probook 4530s screen stay blank when I turn it on. The fans rolling and dvddrive is working. I tried holding it on the power bottom for some minutes still the same. I connected it on external monitor and it works. Please what is the solution to it.
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erico
Posts: 25,506
Member Since: ‎01-07-2009
Message 2 of 2 (384 Views)

Re: HP laptop lights up, but screen stays black

Get a flashlight.

 

Start your notebook and darken the room. Shine the flashlight on the notebook.

 

Can you see a very dim Windows login screen?

If you can then, that mean that the LCD screen backlight  has failed and must be replaced.

If you do not see a dim Windows login screen, then the screen has failed and must be replaced with a new one.

 

Is your notebook still within its warranty coverage period?  Warranty status check web page

 

Best regards,
erico





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