06-27-2013 07:45 AM
06-27-2013 07:57 AM
Get a flashlight.
Start your notebook and darken the room. Shine the flashlight on the notebook.
Can you see a very dim Windows login screen?
If you can then, that mean that the LCD screen backlight has failed and must be replaced.
If you do not see a dim Windows login screen, then the screen has failed and must be replaced with a new one.
Is your notebook still within its warranty coverage period? Warranty status check web page
Help others by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for Microsoft or HP****
2014 Microsoft MVP - Microsoft Windows Expert - Consumer