04-25-2011 10:00 PM - edited 04-25-2011 10:03 PM
Could you please give us the P/N from the underside of the laptop as well as the OS and if it's 32 or 64 bit ?
What are it's symptoms, "Format Not Supported" Appears to load, but nothing happens etc. What Blu-ray player are you using, Media Smart DVD or third party software ?
Are you running Commodo Firewall, AVG Antivirus or any virtual drives like Daemon Tools ?