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Honor Student
rbkmr09
Posts: 2
Member Since: ‎03-28-2012
Message 1 of 4 (739 Views)

I can't access to my skype account?

 

Hello ...
somebody could help me I am trying to access my skype account on a laptop but I can not get it, however I do on a desktop PC with the iPod and there is no problem. That I can do?

 

 

 

 

 


 

 

Associate Professor
parvez_tech
Posts: 1,188
Member Since: ‎12-14-2010
Message 2 of 4 (736 Views)

Re: I can't access to my skype account?

Hi,

 

What happens when you try to access the skype account on the laptop. Doesn it give any error messages?

Also try this..login to skype on the desktop and click sign out.Once you are signed out then try to login again in the laptop and check what happens..



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Honor Student
rbkmr09
Posts: 2
Member Since: ‎03-28-2012
Message 3 of 4 (727 Views)

Re: I can't access to my skype account?


to begin when access skype in desktop PC there is no problem, however with the laptop a long time to access and that the message can not connect.

 

Associate Professor
parvez_tech
Posts: 1,188
Member Since: ‎12-14-2010
Message 4 of 4 (721 Views)

Re: I can't access to my skype account?

Hi,

 

Try uninstalling and reintstalling the skype software if you havent done it till now. You can follow the steps mentioned below (taken from Skype Support) and check if it helps:

 

To completely uninstall and then reinstall Skype for Windows:

 

  1. Close Skype and make sure that Skype is no longer running. (Press Contrl+Alt+Delete=> Open Task Manager=>Click Processes and look for Skype.exe=>Highlight skype.exe and click End Process)                     
  2. Save your personal information (if required). Your contacts, purchases and account information are stored on our servers, but other personal files such as chat messages, voice messages and snapshots taken during video calls, are only saved on your computer. To keep this personal information, you need to make a copy of it.
    • Vista and 7: Click Start, type run and press Enter.
      XP: Click Start and then Run...
    • Type %appdata%\skype and click OK.
    • Copy the Pictures folder and the folder with your Skype name to another location, such as your desktop.
  3. Uninstall Skype.
    • Vista and 7: Click Start, type run and press Enter.
      XP: Click Start and then Run...
    • Type appwiz.cpl and click OK.
    • Select Skype from the list, right-click and select Remove or Uninstall.
  4. Delete the Skypeapplication folder.
    • Vista and 7: Click Start, type run and press Enter.
      XP: Click Start and then Run...
    • Type %appdata% and click OK.
    • Delete the Skype folder.
  5. Ensure that the Skypeprogram folder has been deleted.
    • Go to C:\Program Files
    • Delete the Skype folder and the SkypePM folder (if present).
  6. Delete any Skype entries from the Registry.
    • Vista and 7: Click Start, type run and press Enter.
      XP: Click Start and then Run...
    • Type regedit and click OK.
    • In the Edit menu, click Find.
    • Search for the keyword Skype.
    • Use right-click to delete all the search results (there can be up to 50).
  7. Download and install the latest version of Skype.
  8. Restore your personal information (if required and previously saved).
    • Ensure Skype is not running
    • Vista and 7: Click Start, type run and click press Enter.
      XP: Click Start and then Run...
    • Type %appdata%\skype and click OK.
    • Copy the two folders you previously saved into this folder.

Reinstalling Skype can cause your firewall settings to become out of date. This can affect the quality of your audio calls. Because of this, you may also need to update your firewall settings.

 

If problem continues try the following from links below:

 

Why can't I sign in to Skype?



----------------------------------------------------------------------------------------------------------------------------------------------------
Note:
If you have HP Support Assistant installed on the computer(The Blue Question Mark) then open it ==> Complete all pending Updates & Tuneups==> Restart and Check. It may solve your problem
----------------------------------------------------------------------------------------------------------------------------------------------------
Although I am an HP employee, I am speaking for myself and not for HP.
**Click on “Kudos” Star if you think this reply helped**
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation