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Student
MomsHelper
Posts: 1
Member Since: ‎10-05-2013
Message 1 of 2 (220 Views)

Laptop boots but goes to grey screen after several minutes

Unfortunately this is not my computer nor am I any where near it.  My mother is having a problem with her HP laptop, where it boots OK, but then after several minutes goes to a grey screen with light grey lines on it.  I don't live near her, and I've tried to talk her through some diagnostic steps, but it's ... a challenge.  I did remote to her computer using Teamviewer and was on line when it went to the grey screen on her end, but on my end I saw that it lost Internet access as well.

 

You sohuld understand that I haven't even been able to get her to start it in Safe Mode, because it takes her too long to do anything, and it auto-boots regularly if she doesn't hit safe mode boot in time.  My options are limited.

 

Any suggestions?  I don't know what model laptop she has (and she can't figure that out....) but she is running Windows Vista.  She bought the laptop around 2009 or 2010.

 

 

Professor
Pankay
Posts: 2,055
Member Since: ‎03-19-2011
Message 2 of 2 (209 Views)

Re: Laptop boots but goes to grey screen after several minutes

Run the Following test



Shut down the computer if it is running.
Press the power button to turn on the computer.
Press f10 when the HP/Compaq logo displays.
After the BIOS Setup Utility displays, use the Right Arrow key to select the Diagnostics menu.
Select HDD Self-Test options.
Press enter to display a list of HDD/Self-Test options.
Select Notebook Hard Drive and then press f10 to display an Estimated test time.
Press f10 to continue. The Hard Drive Self Test executes a Quick test, a Comprehensive test, and a SMART test.

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