10-05-2013 09:05 AM
Unfortunately this is not my computer nor am I any where near it. My mother is having a problem with her HP laptop, where it boots OK, but then after several minutes goes to a grey screen with light grey lines on it. I don't live near her, and I've tried to talk her through some diagnostic steps, but it's ... a challenge. I did remote to her computer using Teamviewer and was on line when it went to the grey screen on her end, but on my end I saw that it lost Internet access as well.
You sohuld understand that I haven't even been able to get her to start it in Safe Mode, because it takes her too long to do anything, and it auto-boots regularly if she doesn't hit safe mode boot in time. My options are limited.
Any suggestions? I don't know what model laptop she has (and she can't figure that out....) but she is running Windows Vista. She bought the laptop around 2009 or 2010.
10-05-2013 09:44 AM
Run the Following test
Shut down the computer if it is running.
Press the power button to turn on the computer.
Press f10 when the HP/Compaq logo displays.
After the BIOS Setup Utility displays, use the Right Arrow key to select the Diagnostics menu.
Select HDD Self-Test options.
Press enter to display a list of HDD/Self-Test options.
Select Notebook Hard Drive and then press f10 to display an Estimated test time.
Press f10 to continue. The Hard Drive Self Test executes a Quick test, a Comprehensive test, and a SMART test.
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