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Student
Cliff_Spjut
Posts: 1
Member Since: ‎08-15-2012
Message 1 of 2 (127 Views)

My computer crashes when playing video on the internet

I have the HP Pavilion dv7 Notebook using windows 2007.  My video card is Radeon HD6770M.  When playing a video on a website my computer will crash with a physical dump of memory.  Please provide some help that will stop this problem.

 

Distinguished Professor
Danjen
Posts: 2,520
Member Since: ‎07-10-2012
Message 2 of 2 (118 Views)

Re: My computer crashes when playing video on the internet

The first two things that come to mind are heat and memory. I am also not familiar with windows 2007. Do you have Windows 7 64 bit? Download this popular program and read carefully because the ads try to get you to download a different program:

http://www.cpuid.com/softwares/hwmonitor.html

This will tell you how hot your machine is getting. I recommend that you use a notebook cooling pad anyway.  I would download memtest86 and create a boot disk and run the memory test overnight.  The short HP test is not long enough to catch slight flaws that show up with heat.

http://www.memtest.org/

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