03-12-2013 01:23 PM
I've purchased my HP laptop about 3 months ago, and I bought it with Windows 8, i7, Intel HD 4000 and AMD Radeon HD 7670M graphics. It wasn't till last week that I noticed my AMD graphic card was not working. So I've been searching the web about this problem, trying to get suitable driver for my AMD, but nothing will work.
Seriously pisses me off that a lot of people have this problem, but still can't seem to solve this problem.
Can anyone help me what exactly to do? I'm not an expert when it comes to modifying something on the computer.
I downloaded drivers from AMD site, and the HP site that's SAYS its suitable for my HP, but simply won't work.
Please help me!
Thanks in advance,
03-13-2013 01:30 PM
Could you elaborate on what you mean when you say it is not working?
It could possibly be a hardware issue. If it is a hardware issue, I would recommend calling HP Support at 1-800-474-6836 as soon as possible to have the notebook repaired while it is still in warranty. You have a one year warranty from the date of purchase.
03-14-2013 11:08 AM
Thanks for the reply.
When I say it's not working, I mean all of the AMD drivers that are suitable to my graphic card won't simply work after installing. I downloaded AMR drivers from HP, AMD, and other websites, and after I install those, disable my Intel HD 4000, and try to play a game with my Radeon, they games will crash, and Catallyst Control Centre keeps giving me messages like there are no compatible drivers. I know for sure I have the Radeon HD 7670M, since I checked on the device manager, so I know that the video card itself is fine, it's just that there are no drivers that are simply suitable for this.
Can you help me please? Should I delete all the previous drivers that HP already installed for me, and download a single driver?
03-14-2013 12:24 PM
First thing I would try is this.
1. Open up device manager.
2. Locate your AMD video driver.
3. Right click and uninstall the driver.
4. Go to the toolbar in device manager and select "scan for hardware changes."
5. After it completes, reboot the computer.
Try it now and see if it continues to have the same issue.
If it doe's, try the same steps, but instead of using "scan for hardware changes" go to the driver file that you downloaded and run it instead. Then reboot the computer.
03-16-2013 07:20 AM
I tried all those things, but it simply woulnd't work at all.
After extensive research, I found out that all the people that had Intel and AMD switchable graphic cards aren't simply switchable in any cases, including all range of brands of laptops. It isn't just HP, but also ASUS, etc, and all those Catalyst Control Center, and the 'Switchable Graphics' won't work with those two brands of graphic cards.
I had a single hope on updating the BIOS and and swithcing the graphic to dynamic function, which apparently will switch it to Radeon graphics, but all the people that have tried this, either got their laptop completely obliterated, due to imcompatible BIOS upgrade, or it did work, but keeps on freezing, getting blue screens, and random shut downs.
Is there any type of solution to fix this?
I'm not like trying to make your life miserable, I really appreciate you replying to my post, but do you know of any type of solution to this that HP had fixed? So far this problem has been occuring for 2 years, yet not solution.
03-18-2013 03:01 PM
Before doing anything else, I would recommend taking a look at the following thread. It sounds like the issue you are having and it might be able to get things working for you. Let me know if it helps.
It's for upgrading the Windows 8, but most of the steps should still be applicable.
If that doesn't, they I would think about contacting the store from where you purchased it. The AMD graphic card, if the computer shipped with Windows 8, should work.