Problem when opening 3D-graphics Games or movies (5690 Views)
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CreepyCreeper
Posts: 1
Registered: ‎06-27-2013
Message 1 of 2 (5,690 Views)

Problem when opening 3D-graphics Games or movies

First of all

Model : 

Compaq Presario CQ57-458SE Notebook PC

 

Os:

Windows 8 Pro x64

 

When I try to start a 3d game (or a very low graphics game, such as Planets Versus Zombies)

 

After sometime My Notebook turns off automaticly and when I try to open it, it says something about the system being too hot, and then I continue trying to open, but when I reach the login page of the windows it simply goes into sleep mode (I guess) and after sometime it would work perfectly til I try to open any 3d game or a movie, the air comeing from the vent is cool and the notebook doesn't seem hot and I bought a fan and put it under it and still, it turns off....

Dxdiag system and graphics card report :

------------------
System Information
------------------
Time of this report: 6/27/2013, 23:47:47
Machine name: LIGHTNINGBOLT
Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.121119-1606)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: Presario CQ57 Notebook PC
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i3 CPU M 380 @ 2.53GHz (4 CPUs), ~2.5GHz
Memory: 4096MB RAM
Available OS Memory: 3894MB RAM
Page File: 2533MB used, 5328MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics (Core i3)
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_3674103C&REV_02
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD02F2
Native Mode: 1366 x 768(p) (60.031Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.15.0010.2858 (English)
Driver Version: 8.15.10.2858
DDI Version: 10
Feature Levels: 10.0,9.1
Driver Model: WDDM 1.1
Graphics Preemption: DMA
Compute Preemption: DMA
Driver Attributes: Final Retail
Driver Date/Size: 10/10/2012 15:44:10, 8368576 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4306-11CF-A678-7E16A2C2C535}
Vendor ID: 0x8086
Device ID: 0x0046
SubSys ID: 0x3674103C
Revision ID: 0x0002
Driver Strong Name: oem33.inf:5f63e5349ded771f:iILKM0:8.15.10.2858:smileytongue:ci\ven_8086&dev_0046
Rank Of Driver: 00E02001

 

 

 

 

Hope I get help soon...

 

Thanks in Advance.

Regents Professor
AttackofZaq
Posts: 4,472
Registered: ‎10-09-2012
Message 2 of 2 (5,603 Views)

Re: Problem when opening 3D-graphics Games or movies

Hello CreepyCreeper.

I'd like you to update your BIOS but when I searched for your notebook it pulled up several potential products.  Could you provide me with your product number?  This document can show you where it is located.

Also, since the notebook is complaining about getting too warm have you noticed how hot the notebook is when it powers off?  Does it appear to be warm?  Please follow the instructions in this document to ensure the cooling system is clear of dust and debris.

I'll keep an eye out for your reply.  Have a great day!

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