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Honor Student
Posts: 2
Member Since: ‎11-12-2011
Message 1 of 3 (1,252 Views)

Screen on dv7 4060us laptop will not come on

I have a Dv7 4060us laptop that just about now is a yr. old,it will power up but my screen will not come on.

And when I contacted hp customer service as usual I got the run around, All they told me was it could be a software,hardware, or even the motherboard problem.Does anyone have any answers as to why this is happening? I also contacted a computer repair place and I was told that this model of laptop is on a defect list.

This is the 2nd hp I've owned that has taken a HUGE CRAP!!!!!!! only difference is the other lasted slightly longer,

they also said should consider getting together w/ a class action lawsuit against HP since they don't want to hold up to their end of a warranty. At this rate I will never purchase another hp computer again, because they can't even give descent customer service support but yet they want us to continue purchasing their products. 

 

Thamk you

Cindy

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Associate Dean
Posts: 5,636
Member Since: ‎09-28-2010
Message 2 of 3 (1,245 Views)

Re: Screen on dv7 4060us laptop will not come on

cindy,

read this:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02712015&lc=en&dlc=en&cc=us&product=5052178#not...

I am a volunteer. I am not an HP employee.
To say THANK YOU, press the "thumbs up symbol" to render a KUDO. Please click Accept as Solution, if your problem is solved. You can render both Solution and KUDO.

The Law of Effect states that positive reinforcement increases the probability of a behavior being repeated. (B.F.Skinner). You toss me KUDO and/or Solution, and I perform better.

(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro 32 bit. 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD SATA 3Gb/s
Custom Asus P8P67, I7-2600k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX660 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Custom Asus P8Z77, I7-3770k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX670 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Both Customs use Rosewill Blackhawk case.
Printer -- HP OfficeJet Pro 8600 Plus
Honor Student
Posts: 2
Member Since: ‎11-12-2011
Message 3 of 3 (1,224 Views)

Re: Screen on dv7 4060us laptop will not come on

Thank you for the help on trying to solve the problem w/ my screen not wanting to come on after powering up,Turns out my computer does fall in the affected chipset.Again I'd like to say thank you.

 

Sincerely

cindyj2969

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