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Student
maggie02
Posts: 1
Member Since: ‎05-13-2011
Message 1 of 3 (13,578 Views)

Why can't my laptop play DVD's?. Even though it's in, it says to put disc in.

 
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DavidPK
Posts: 31,578
Member Since: ‎09-24-2010
Message 2 of 3 (13,572 Views)

Re: Why can't my laptop play DVD's?. Even though it's in, it says to put disc in.

Hi,

 

First, try the relevant automated fixit from Microsoft on the link below.

 

Windows 7

 

Vista

 

Check if the drive will now play DVDs.

 

If the drive is not working, from the Start Menu, open the Control Panel and click on Device Manager.  Click to open the IDE ATA/ATAPI Controllers.  Right click on the first channel and select uninstall.  Do not delete drivers if asked.  When uninstalled repeat the process for each channel.  Also if an ATA controller is listed, right click and uninstall this, again not deleting drivers if asked. Then open DVD/CD-ROM Drives.  Right click the drive and select uninstall.  Do not delete drivers if asked.

 

Reboot the notebook and let Windows reinstall the devices.  Check the drive again.

 

If it still isn't working, run the automated fixit from Microsoft on the link below again.

 

Windows 7

 

Vista

 

Next, from the Start Menu, open the Control Panel and click on Device Manager.  Next click to open DVD/CD-ROM Drives.  Right click the drive and select uninstall.  Do not delete drivers if asked.  When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ).  Let windows reinstall the drive and see if it now works.

 

Regards,

 

DP-K

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Student
GardenGrl
Posts: 1
Member Since: ‎07-07-2013
Message 3 of 3 (8,558 Views)

Re: Why can't my laptop play DVD's?. Even though it's in, it says to put disc in.

Hello, I tried all this below:

Hi,

 

First, try the relevant automated fixit from Microsoft on the link below.

 

Windows 7

 

Vista

 

Check if the drive will now play DVDs.

 

If the drive is not working, from the Start Menu, open the Control Panel and click on Device Manager.  Click to open the IDE ATA/ATAPI Controllers.  Right click on the first channel and select uninstall.  Do not delete drivers if asked.  When uninstalled repeat the process for each channel.  Also if an ATA controller is listed, right click and uninstall this, again not deleting drivers if asked. Then open DVD/CD-ROM Drives.  Right click the drive and select uninstall.  Do not delete drivers if asked.

 

Reboot the notebook and let Windows reinstall the devices.  Check the drive again.

 

If it still isn't working, run the automated fixit from Microsoft on the link below again.

 

Windows 7

 

Vista

 

Next, from the Start Menu, open the Control Panel and click on Device Manager.  Next click to open DVD/CD-ROM Drives.  Right click the drive and select uninstall.  Do not delete drivers if asked.  When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ).  Let windows reinstall the drive and see if it now works.

 

 

In my computer is shows the drive and in device manager it says the drive is working properly, but any DVD that I put in it does nothing. I selected open windows explorer in the autoplay, but still nothing. Sugestions?

 

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