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‎07-31-2015 05:02 PM - edited ‎08-01-2015 06:07 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Just updated by HP Pavilion dv6 with a AMD Radeon HD 6620G graphics card to Windows 10. First problem display driver 15.200.1062.1002 fails to install during AMD Catalyst 15.7.1 update display package for Windows 10 . Windows Device Manage show the driver installed is 15.200.1045.1. When I check for updated drivers Windows tells me the .1045 one is the latest.  But the big problem is none of the Windows 10 Getting Started videos will not run correctly. Some just play audio, some tell me the video couldn't be decoded.  Adobe site tell me I have the latest version of flash.  I even started Internet Explore went to Advanced options and check the option to not use the GPU.

HELP!!!!

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-03-2015 02:19 PM - edited ‎08-03-2015 02:20 PM

HP Recommended

Solved  all the video problems by installing AMD Catalyst 15.6 Beta Driver for Win 8.1. 

 

Here is the link for the driver: 

http://support.amd.com/en-us/kb-articles/Pages/latest-catalyst-windows-beta.aspx

 

View solution in original post

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9 REPLIES 9

‎07-31-2015 10:43 PM

HP Recommended

I'm having the same AMD catalyst issue!

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‎07-31-2015 11:29 PM

HP Recommended

Same problem here. On Windows 7 the 15.7.1 installed the latest driver for both vga.

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‎08-02-2015 07:25 AM

HP Recommended

same here I just upgraded to windows 10 and when I try to play a video it will not let me all it shows is ome pixilated mess and or a green screen or black screen, when I had tried to download the AMD program earlier it said no driver found.

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‎08-03-2015 02:19 PM - edited ‎08-03-2015 02:20 PM

HP Recommended

Solved  all the video problems by installing AMD Catalyst 15.6 Beta Driver for Win 8.1. 

 

Here is the link for the driver: 

http://support.amd.com/en-us/kb-articles/Pages/latest-catalyst-windows-beta.aspx

 

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‎08-03-2015 09:27 PM

HP Recommended

his was tried, said program would not load since driver was not found, had to remove the Edge Browser that came with Windows 10 since for some reason it is not compatible with YouTube, so had to apply another browser.

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‎08-03-2015 09:47 PM

HP Recommended

Perfect!!! Every thing it´s ok now. Thanks

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‎09-11-2015 04:54 PM

HP Recommended

click on the gear in Internet exploreer . upper.right hand corner ....go down to internet options click on it..when it opens ....click on the advance tab and check Use Hardware Rendering....now click apply at the bottom and ok.....You will be able to watch videos in edge and internet explorer and as well as microsoft store

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‎09-20-2015 09:44 AM

HP Recommended

i cant get that setting to show up in internet explorer.  it is greyed out.  Is that due to Edge being on the machine?

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‎12-30-2016 03:11 PM - edited ‎12-30-2016 03:21 PM

HP Recommended

waynegibns wrote:

click on the gear in Internet exploreer . upper.right hand corner ....go down to internet options click on it..when it opens ....click on the advance tab and check Use Hardware Rendering....now click apply at the bottom and ok.....You will be able to watch videos in edge and internet explorer and as well as microsoft store


Simple and brilliant. I have made extensive searches of Microsoft but found no help. Well done 'waynegibns'

 

 

 

 

 

 

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