Posts: 1
Member Since: ‎09-06-2011
Message 1 of 2 (156 Views)

blank screen

Help, I am able to hear sound on my laptop but no picture.

Posts: 24,242
Member Since: ‎07-17-2009
Message 2 of 2 (154 Views)

Re: blank screen


Please identify your notebook/pc with more than the series number.


Look at the base/rear/side of the notebook/pc at the barcoded sticker.


Post items numbered 1 and 2 on the following image. Your barcode may be slightly different but will still have the important imformation needed for us to help you.  
###Do not post the serial number as it is personal information.###
Post the installed operating system version ( and whether it is 32 or 64-bit )

Not posting the information as requested will delay our responses and troubleshooting of the issue that led you to author a thread.





HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP ENVY 17t Touch,i7-5500u,16GB, 256 GB SSD (on loan)
HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4790k, Z97, 16GB 2400 MHz DDR3, Intel 750 PCI-E SSD, (2)Samsung EVO 840 SSD, Corsair HX650, EVGA GTX 760TI, Corsair H75 water cooler
Windows 10 Pro in UEFI mode - production system
Windows 7 and 8 in legacy mode - test systems
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