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Honor Student
cwalt
Posts: 2
Member Since: ‎04-04-2012
Message 1 of 3 (107 Views)

cant scroll with arrow buttons

 

 Up & down arrow keys and pg up and pg dn keys no longer function on MSWord and some other programs. They do work on Excel and on a pdf document. How can I restore their functionality?  HP Pavillion dv5 Notebook - Windows XP

Regents Professor
ManjunathTech
Posts: 5,414
Member Since: ‎01-21-2012
Message 2 of 3 (102 Views)

Re: cant scroll with arrow buttons

Hi

 

Please try this step might help you resolve your issue.

 

1) Click Start, click Control Panel, click Performance and Maintenance, and then click System.
On the Hardware tab, click Device Manager. Double-click on Mice and other pointing devices delete the bottom driver restart the unit and check.

 

2) Please Visit HP website update the Bios and the Touch Pad driver.

 

Let us know how it goes!

 

*Although I am an HP employee, I am speaking for myself and not for HP.

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****Please mark Accept As Solution if it solves your problem****

 

Regards

Manjunath

Let us know how it goes!

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Regards
Manjunath
Honor Student
cwalt
Posts: 2
Member Since: ‎04-04-2012
Message 3 of 3 (94 Views)

Re: cant scroll with arrow buttons

Under Control Panel - All Items, there are 54 items listed, None are Performance and Maintenance, hardware, or systems. So I can't follow your instructions.

 

Now I find alsi that I can't drag a file and drop it into a folder. All other functions seem to work OK.

 

Charles

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