07-15-2012 11:01 PM
Have a HP 2000-369wm notebook pc. i am unable to view videos on facebook. it says i need the latest version of adobe flash. i went online and downloaded....still doesnt work. just purchased this notebook brand new yesterday
07-16-2012 04:58 AM
Try the following.
First, download the Flash uninstall utility on the link below and save it to your Desktop.
When the download has completed, close all browser windows and run the uninstaller. After this has completed, restart the notebook.
Next, download and install Firefox and then using Firefox, download and install the latest version of Adobe Flash. Note: You may want to deselect the option to include McAfee Security Scan Plus before downloading.
Close all browser windows before running the Flash installer.
Launch Firefox and see if the videos play Ok in this browser - if they do, close Firefox, open Internet Explorer and click on the same Adobe Flash link above to get a prompt to install the ActiveX component. When done, restart Internet Explorer.
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Microsoft MVP - Microsoft Windows Expert - Consumer