09-28-2012 09:08 AM
I have a Pav dv4. Whenever I try to view a pdf file Internet Explorer stops working and closes down.
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Re: internet explorer stops working and closes when I try to view pdf
09-28-2012 09:39 AM
09-28-2012 09:39 AM - edited 09-29-2012 04:05 PM
Try a repair/reset of the IE browser.
See the link below. Use the automated fix it and then look at the screen shots lower on the page to reset it.
09-30-2012 12:33 AM
Sounds like your pdf software is the problem cause. You could test that idea and work around your problem symptom by disabling or uninstalling its add-on and then open the .pdf file using a stand alone program. E.g. in the case of Adobe you just use its Preferences (press Ctrl-k) to stop files from being opened in the browser.
Then if that works and you still want to have pdf files open in the browser try reinstalling the pdf software or contact its manufacturer for support, since you would have proved that it is their product which is causing the crash symptom.
09-30-2012 04:57 AM
The link you gave me did the trick!! I tried the auto diagnosis first, but that didn't help. I was about to re-install Windows when I saw the option of fixing it manually by going to internet options and restoring my defaults. Not only did it work like a charm, they also upgraded me to I.E. 9 without me even having to ask!!!
09-30-2012 06:26 AM
You're very welcome!
I had to do that myself the other day when my wife's IE browser was acting stupid and I was lucky those 2 approaches fixed it too.
The auto-fix detected and fixed two problems but the browser still froze up, but resetting it is what really caused it to return to normalcy.
However I'm glad the auto-fix at least found some issues, and repaired them too.