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Student
msliz65
Posts: 1
Member Since: ‎09-06-2011
Message 1 of 2 (124 Views)

my batter is not charging

How can I fix this?

Grad Student
ItsMagic
Posts: 193
Member Since: ‎02-20-2009
Message 2 of 2 (107 Views)

Re: my batter is not charging

[ Edited ]

Hi Msliz65,

 

Try perform a Hard Reset

1. Disconnect all external/peripheral devices. Also remove all USB devices and media/memory cards.
2. Disconnect the AC adapter, remove the battery and then press and hold the power button for at least 1 minute.
3. Add battery and reconnect the AC adapter, press the Power button and check buttons again.

 

If the issue persists, please provide us the complete model of your system along with the operating system, so that we can assist you in a better way.

How to locate model number:

Notebook:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00033108

Regards,

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