HP Support Forums
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11-30-2011 07:05 AM
Can you post back with the following.
1. The full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.
2. The full version of the operating system you are using ( ie Windows 7 32bit ).
3. What exactly happens when you start up? Does the notebook boot in to Safe Mode instead of loading Windows normally?
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