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kabynhony
Posts: 2
Member Since: ‎11-26-2012
Message 1 of 6 (2,416 Views)
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my computer freezes on netflix

lap top hp pavilion g series  584037-001 windows 7 intel core.

 

my computer is freezing when i am on netflix, do you know what this problem may be?

 

thanks

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DavidPK
Posts: 32,042
Member Since: ‎09-24-2010
Message 2 of 6 (2,410 Views)

Re: my computer freezes on netflix

Hi,

 

Try the following.

 

Open windows Control Panel, open Programs and Features, right click the entry for Microsoft Silverlight and select Uninstall.

 

When this has completed, restart the notebook.

 

Let windows fully reload, then download and reinstall Microsoft Silverlight from the following link.

 

Microsoft Silverlight.

 

When this has completed, restart the notebook again.

 

Regards,

 

DP-K

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Honor Student
kabynhony
Posts: 2
Member Since: ‎11-26-2012
Message 3 of 6 (2,403 Views)

Re: my computer freezes on netflix

Thanks, all the best.
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DavidPK
Posts: 32,042
Member Since: ‎09-24-2010
Message 4 of 6 (2,401 Views)

Re: my computer freezes on netflix

Hi,

 

You're welcome and glad it helped :smileyhappy:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
hrubio
Posts: 2
Member Since: ‎12-06-2013
Message 5 of 6 (1,696 Views)

Re: my computer freezes on netflix

My control panel doesn't show a Microsoft Silverlight.  It shows Microsoft Visual C++2008 and 2010.  Not even sure if this is even related.  What do I do in this case.  Do I just install the Microsoft Silverlight?

 

Thanks for the help.

 

Henry

HP Support Agent
Mrstenter
Posts: 5,242
Member Since: ‎09-02-2013
Message 6 of 6 (1,649 Views)

Re: my computer freezes on netflix

Hi Henry,

 

I understand you are having issues with Netflix. Before you install Silverlight, make sure you do not already have it in your programs. Win key, type Silverlight. If it does not show a program you can download it from this link.

 

http://www.microsoft.com/silverlight/

 

Hope this helps.

 

Thanks.
 

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