HP Support Forums
Join in the conversation.
04-13-2012 07:02 PM
Please refer the following weblink that explains how to use and if it is not working, then how to troubleshoot:
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
***Click on White “Kudos” STAR to say thanks!***
07-05-2012 01:37 PM
Well well well...The problem with the webcam on HP laptops appears to be quite common !
Well folks, obviously there is No point in having a laptop that doesnt function properly, in other words I am going to return this laptop.
07-06-2012 07:45 AM
Some of you will find that the camera has come unplugged behind the screen frame. The wire used on some models is a bit too short and will work loose.
This is a design flaw but also a simple fix if you can't wait for a replacement unit....
Here is an image that will help you followed by a link showing how to remove the screen bezel on most HP units (you only need to unsnap the top portion to reach this plug)
Look at Step 3 on this link
All credits go to original posters/authors
11-28-2012 03:55 AM
Omggggg THANK YOU! If ima female and can do this by instruction anyone can. My camera hasnt been working for MONTHS and im actually pretty good with laptops but this one had me stumped.. i reinstalled all kinds of drivers and NOTHING. But...its a good thing i had patience and found this forum because it worked and that tech guy was gonna charge me almost a hundred bucks. But, im pretty Excited!
12-27-2012 11:14 AM
i too am a female and i did this all by myself lol....i was afraid id mess something up but after noticing it wasnt the drivers i opened the top and reconnected the wire and BAM! it worked! and to think PCRichards was going to charge me $75 to tell me something i figured out to do myself! This was an amazingly helpful soution!
02-15-2013 12:04 PM
RESOLVED! I had the same problem and upgraded and reinstalled and checked the software and drivers, etc. Nothing worked. Juast got more and more frustrated. Searched the internet until I came across this post. It was THE KEY. This worked. Took my guitar pick and just snapped the bezel open at the top. At first I didn't even think the cable was disconnected. But I pushed it up just to make sure with the pointed side of a bamboo skewer and it moved just a tiny bit. Put the battery back in and powered it up and suddenly my webcam came alive.
I thank God for sites like this and users that provide excellent step by step directions. It irritates me to no end that HP does not engineer better nor inform their customers of potential issues once they are brought to light. I would respect HP more if they were more proactive. But as a result of this, I will probably not buy another HP laptop again.
04-21-2013 10:11 AM
Thank you, for a week now, I haven't been able to get my webcam to work, and thanks to about 30 secs of reading, and following directions........It Works!!!! Thanks so much
It only took me a week of looking to find this solution that only took seconds!!