Question
Reply
 
Student
castle64
Posts: 1
Member Since: ‎04-16-2012
Message 1 of 6 (412 Views)
Accepted Solution

prt sc not working?

unable to save screen image.  pressing the "prt sc" produces nothing.  no popup menu.  timer countdown,  save location, etc.

If saved is there a default directory location where the image is saved?

 

Thanks

Provost
DavidPK
Posts: 33,297
Member Since: ‎09-24-2010
Message 2 of 6 (408 Views)

Re: prt sc not working?

Hi,

 

When you press Prt Scn, the image is copied to the clipboard so you need you launch an application such as Wordpad ( Start Menu...All Programs...Accessories...Wordpad ) right click and select Paste.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
SahureRanefer
Posts: 4
Member Since: ‎03-23-2013
Message 3 of 6 (306 Views)

Re: prt sc not working?

If this doesn't work, is it possible that my computer never came with this option, although the button is there?
Provost
DavidPK
Posts: 33,297
Member Since: ‎09-24-2010
Message 4 of 6 (296 Views)

Re: prt sc not working?

Hi,

 

If the button is present, it should work - note that on some Models, you will need to hold down the fn key and then press the Prt Sc key.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
SahureRanefer
Posts: 4
Member Since: ‎03-23-2013
Message 5 of 6 (289 Views)

Re: prt sc not working?

Still no results

Distinguished Professor
AxshunJaxun
Posts: 2,594
Member Since: ‎01-29-2012
Message 6 of 6 (270 Views)

Re: prt sc not working?

Hey SahureRanefer, 

 

If the button is not working, you could try some updates. Make sure your BIOS is up-to-date. If I could get your product number, I would be glad to provide you with direct links to the latest drivers for your particular computer. 

 

If driver updates don't work, you could try reinstalling Windows. If it still didn't work after reinstalling Windows, it would be a keyboard hardware issue and the keyboard would need to be replaced.

 

Do any other keys not work? Or is it just the Print Screen key?

 

I realize reinstalling Windows and replacing the keyboard might be a bit much so I wanted to provide you with an alternative. There are programs out there that you can use instead. One popular free program is called Screen Hunter.

 

Here's the link to get Screen Hunter 6.0 free

 

 

I hope this information helps! I'll keep an eye out for your reply  :smileyhappy:

 

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation