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Student
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Member Since: ‎02-09-2013
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unable to play blu ray disc

I have a Pavillion dv7 with windows 7. I am experiencing a problem playing a  blu ray disc, however regular disc will play. could someone please help me figure out the problem. I have ran every check I know to run on my conputer with no luck. Thanks!!!

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Provost
Posts: 36,563
Member Since: ‎09-24-2010
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Re: unable to play blu ray disc

Hi,

 

Can you post back with the following.

 

1.  The full Model No. and Product No. of your dv7 series notebook - see Here for a guide on locating this information.

 

2.  Which software are you using to play blu ray - ( ie MediaSmart DVD, Cyberlink PowerDVD 10 etc )?

 

3.  Are there any error messages when you try to play a blu ray disc?

 

Regards,

 

DP-K

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