Envy 17 overheating is bothering me!!!!!

[HP_NIGHTMARES]

wait so in order for us to enjoy our expensive laptops is to throttle down the power because they failed at proper cooling designs. doesnt that just defeat the purpose to getting a highend laptop

[Envy17-3D-User]

I can't believe support even tells you to run your computer slow to avoid overheating.  That's akin to Ferrari telling you to only go no more than 60 miles an hour in their F-40.  So I spent $1400 to have my friend's Yugo machines go faster than mine?  I realized how jipped I am when my friend's dual core machine installed Xilinx Simulator in half the time as my Envy 17 because my machine was overheating and his wasn't!

I can only imagine what the failure rate will be like for people who are about to have their 2 year warranty periods expire on these 1st generation Envy's.

Are people with second generation Sandy Envy 17's having the same overheating issues or has HP rectified the issues?  I would like to hear from anyone who has a second generation machine regarding temps.  Please post your experience.

[HP_NIGHTMARES]

they have even told me that i shud run my computer without the battery in. just plugged in to the AC jack. I was LIke **bleep**. i told them thats like a mechanic telling u its fine. u just got to run ur car with out a HOOD on. but its fine and i paid 200+ dollars for extened warranties for this BAH give me my money back

[fendiola]

Hp is a bunch of scammers, I am disspointed with them. Putting out a half finished product. I bought htis only because the ASUS g74 didnt come out yet. I dont have any issues with it really, one time only the dust came inside and it started to shut down, but it is hot all the time up to 90 degrees. 

i hope it will stay this way

[HP_NIGHTMARES]

ya for me my computer will shut down on its own. but their apparent fix atm is for me not to use my wireless card. im still under warranty and they decide that this is not a defect. so wat do u think. its obivous something is wrong yet they still say its not defective. they say it can be fix its BEEN 4 MONTHS with 4 visits to their "repair centers" and hours of me on the phone doing step by step instruction to fix this piece O SH!t. 

[TonyPrice_uk]

I have this issue as well. In the end had to get a USB fan on a stem and point it at the top left side of the base (this works). I never use it for gaming but it overheats with Skype.

That's rubbish - last HP I buy for sure.

[Envy17-3D-User]

Below is a snapshot I took of temps a few days ago (and I used 3 different programs to verify these results) during a test I did using Trackmania Nations Forever (Nadeo).  As you can see after ONLY 5 MINUTES of moderate gameplay, core0 is already at 90 degrees C (194 degrees F!!!) on my Envy 17 3D at 55W (completely out of spec from what HP customer service sent me).  Ambient temperature is 78F.  In comparison my desktop CPU (albeit with a much larger and better cooling solution) is running at ambient or below at a higher 66.15W and has 2 more cores than this i7.  Shown below are my  idle desktop temps (the Envy 17 3D idles twice or more as hot in comparison at 50-55C!) and after 10 minutes of playing Trackmania Nations Forever, none of the CPU cores exceed 33C (91.4 degrees F) at 131W mind you (more than twice what the i7 on the Envy is using) and the GPU maxes out at 53C (127.4F)!  So my desktop CPU is running Trackmania at a whopping 102.6 (194 vs 91.4)  F degrees cooler than the Envy 17 3D temps just to put this in perspective.  This machine is running crazy hot and HP knows it!  

And yes, this is on a flat surface with no obstructions using the latest F1.D BIOS and having the fan always set to ON and hearing it work like mad.  The fan in the system is not dispersing this heat fast enough and obviously the heatsinks are also not working well enough. 

Having to send your system in (which I just did) just so HP can rethermalpaste the cpu and video chip and put on another heatsink/fan assembly is not really going to help much when the system is designed wrong or the chips run too hot to begin with.  HP feels this is their way out from having to recall these machines and give clients refunds and/or offer them the 2nd generation Sandy versions in which they came out with this "CoolSense" technology (but with already cooler running, lower wattage chips).  Coming out with this "COOLSENSE TECH" is just HP actually admitting fault because they knowingly released the Envy 17 1st generation line with these terrible cooling issues and this is their answer to resolving them but at the expense of all those who adopted early.

There is not nearly enough airflow into and out of this system and the fact the heat is concentrated into the top left of the machine proves this fact.  A better design would have a much larger more spreadout heatsink and fan design and disperse the heat more evenly and take advantage of the chasis being aluminum.  I would rather the entire laptop chasis get slighly warm during max operation than have a fire in the top left.

Yes technically the max temp for the i7 is 100C but you really don't want to actually operate anywhere near shutdown temp!  The performance and longevity of all the components (esp. memory) are being seriously compromised!

After more time, the system starts slowing down, performance degrades significantly (runs worse than much slower laptops that run cool), programs start hanging, and then you eventually get blue screens or a complete shutdown.  Completely unacceptable performance for HP's highest end consumer product.

Now to be fair, I realize this is a slightly unfair comparison because a desktop with a good cooling solution should run cooler than a laptop with cramped space however maybe only 25 degrees F or even 50 degrees F cooler but not 102.6 F degrees cooler!!! Again, this laptop runs close to shutdown temperatures (with moderate use) which is dangerous to all its components and does not run efficiently at all. You are not getting nearly  the speed/performance you paid a premium for with this machine.

[HP_NIGHTMARES]

well apparently i talked to a tech from HP and he was telling me that 80 degrees C is fine. is that right? i have this program that they left on my comp its called OCCT he told me that its fine till it hits 102 degrees C is the ok or am i cooking my processor?

[Envy17-3D-User]

Yeah if you get near shutdown temps (100C), you need to turn off your machine or you will fry your CPU or your Video Chip or Memory or something else on the mainboard over time.  80C is way too hot in my opinion (not sure what HP is thinking or why they aren't telling the truth) and you need a serious laptop cooler or even better a HUGE fan sitting under the left side of this machine (which defeats the purpose of a mobile laptop).

Just as a comparison, I never exceed 40C in my desktop machine.  So to idle at 60C and run normally at between 80C - 100C is just ludicrous and cannot possibly be NORMAL operating temps.  In that case, this is a cooktop and not a laptop and I would like my money back because I can get a much better cooktop for $1400 than this piece of s***!  Normal operating temp should be no more than 60C max (140F) and this is even according to HP's specs on this machine that they sent me (right from the horse's mouth)!  They know it is overheating and that is why they had me send it in.

BELOW is what HP SUPPORT emailed me as to the spec operating temps of this machine a few days ago when I complained of overheating and the system going slow, hanging, and blue screening.

If these are the true temps that the Envy 17 is supposed to operate at, then there is a serious issue because they state max temp of 60C! and yet the machine pretty much IDLES at that at startup!?!  If you are running at 80C then according to HP CUSTOMER SUPPORT, that is 20C higher than the max temp you should be running at.

Take my advice and file a small claims suit against HP for your money back or just sell this machine and cut your losses short early before it fails (guaranteed to fail at these temps -- heat is the #1 killer of components in computers)  and you are out of warranty and out of luck.

We all bought a laptop with a completely defective cooling solution that needs to be RECALLED!!!  Even with a laptop cooler, this thing overheats!  HP Techs know this and they are just covering for HP despite their better knowledge!!!  Shame on them and shame on HP!

---------------------------------------------------------------------------------------------------------------------------------------------------------------------

Issue: Notebook over heating.

Unfortunately, we were not able to continue with troubleshooting the issue as the Chat connection was lost and ended the session. I apologize for any inconvenience this has caused.

To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.

These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

Below are the temperatures of the computer that are considered to be normal:

Operating (not writing to optical disc) 0°C to 35°C 32°F to 95°F
Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F

Please get back to us, if you overheating of notebook is observed as abnormal, so that we can provide you service options to fix this issue.

We are committed to helping you with any questions you may have about your product.

HP CUSTOMER SUPPORT

[HP_NIGHTMARES]

well mine just keeps restarting on me. not sure if i posted it already but my laptop is going in for the 5 time and for 5 months now it is still broken with the same problem. this is just sad. i want to blast them on facebook or something. get something so ppl see the **bleep** quality HP is. i spent close to 1800 with my rig and warranty. sad part is the ntoebook failed on me b4 the one year. and they still didnt refund/replace the unit.