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08-04-2010 02:44 AM
A month Ago i bought the Hp- Dv73190ei. For an al lround gaming and working pc. I was really happy with the performance, until a week later I noticed the 3 exhuast outlets where (im assuming) the gpu and cpu are located is running so hot that it nearly burned my hand. Installed speedfan to find out that under normal windows stuff (outlook word, internet browsing etc etc) the tempretures for the gpu was around 50 degerees celcius, so ok no problem. However I launched world of warcraft and the gpu shot up to around 85-90 degrees and the cpu to around 70 degrees celcius. This is insane. how is it possible for the online tech support to tell me a brand new laptop that is running at boiling point for water can be normal.
It's advertised as a high performace gaming system, something like wow on medium gfx settings is not what i would call intense but the heat generating from inside melted my plastic mount which i use to tilt it up to get better airflow. I sent two emails to two different tech support guys both giving me an exact generic message back on how to clean my fans with their names Byron and Samual signed at the bottom.
This service is unacceptable, its an i7, 6gig rig gt230m card, rig. that hardware was designed for playing games. The obvious problem is design, you guys made a mess of the airflow around the gpu. I don't know what to do now since i cant play games with it so i assume its a very expensive typewriter. If i send it in ill get it back in the same condition. I have been through this before.
Is there anyone from management that could please assist us with any advice on what to do next, dv7's are a fail when it comes to gaming because of the overheat problem.
And sharpen up on the customer service, we do not want to feel like just a number you send generic mails too.
Very Unhappy Consumer
09-11-2010 08:06 PM - edited 09-12-2010 10:11 AM
It's going to get hot !! My 3000.00 dollar dv8 with it's solid state drive can play games, but it's not designed for it. It has identical hardware_ i7 with 230M. The temps. Shoot up just like yours. If you continue to run it at those temperatures the laptop will fail with in a year.
You can tear it apart and replace the factory heat sink grease with Arctic Silver and that will help some. Get your self a good cooling mat and make sure the fans are pushing the air into the laptop from the bottom.
There are cooling mats made out of aluminum. These are far superior to plastic as the aluminum dissipates the heat much better then plastic and it won't warp or melt.
Even the ambient temperature in the room will have an effect on how hot the laptop gets.
See this post as well and its attachments. This post also mentions the inadequate amount of holes for the intake of the cooling fan on the dv8. I am guessing the dv7 also has the same problem.
If it's possible return it for a refund, because it was never designed for hard gaming, even though HP said it is.
10-05-2010 08:43 AM
I have a DV7 4050eb and I do not at all experience the same problems as you do, however you have an other version of the dv7 serie so I can not comment on that.
Anyway those temperatures are not acceptable, especially not when you are playing a game like World of Warcraft!
What HaggisCat said is indeed a very good solution, applying the new paste and perhaps even buying a cooling mat.
But, upon removing the old factory paste and applying the new Arctic Silver paste,it might be a very good idea to remove any dust and filth you see and cleaning it. This should reduce your temperatures significantly.
01-16-2011 01:02 AM
did you guys get sorted? Have the same issue - been in t repair - 3rd time now - been almost 3 weeks without a machine
here are all my specs and story:
my gpu hits over 109 degree c surley that is not right ?
03-27-2011 01:58 PM
That's unfortunately typical behavior for a machine with 45nm i7 quad cores. That is indeed quite hot. I'm currently using a dv6 with the same parts. best thing you can do is get a cooling pad for it.. preferably a metal one and not a cheap one from Best Buy or somesuch.
GPU temps are usually 10 C higher than CPUs
what you can do is set in adavanced power settings cpu cooling policy to passive; that should weaken your turbo boost, which is the primary cause of all that heat.
Doing so will reduce performance, however.
Any temps above 80C are something to be concerned with, and melting some plastic mount you had, while amusing, doesn't surprise me.
As I said heat issues with the i7 45nm are quite common, but I will say its admirable that a computer can get that hot and not die. All I can tell you is to try and accomdate your computer's thermal needs.
Yes, my computer gets just as hot, but I either deal with it or, use additional cooling.
Either way its over a year old and hasn't broken
05-15-2012 11:20 PM
I'd like to know if every HP laptop heats up like this. My Envy 17 burns me if I don't keep the fans well elevated above the surface of the desk. Search these forums for "overheating" there is many complaints of this issue.