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Problems with Radeon HD 6470M (HP pavilion dm4x) (4440 Views)
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Honor Student
boou
Posts: 3
Registered: ‎07-24-2011
Message 1 of 6 (4,440 Views)

Problems with Radeon HD 6470M (HP pavilion dm4x)

I recently purchased an HP pavilion dm4x and attempted to play Resident Evil 5 on it.  I tried testing out the performance between the integrated graphics vs the radeon hd 6470M, and the integrated graphics was getting much better fps than the dedicated graphics when using the benchmark that is found in Resident Evil 5.  the difference was by about 15 fps, with the integrated getting about 30, and the dedicated getting around 15.  Settings were all on low except for overall performance which was set to medium.

 

I thought this might be a driver problem so i tried to go to the AMD radeon website to get drivers (AMD catalyst mobility 11.6 (8.861) utility 64-bit), but when i tried to install them it said "AMD catalyst mobility cannot be downloaded due to incompatible hardware/software on your computer.  The version of your graphics adapter is not supported. Please contact your notebook manufacturer for a graphics driver update."   Tried looking up drivers for dm4x which are not available.  So here I am posting for help.  I really don't want a computer where the integrated graphics chip is out performing the dedicated card hahah.  Any suggestions?

 

TLDR

     - Need help finding drivers for Radeon HD 6470M (sandy bridge)

     - Help identifying performance problems when using Radeon HD 6470M (integrated graphics is out performing dedicated graphics)

 

specs are below...

dm4x
• Genuine Windows 7 Home Premium 64-bit
• 2nd generation Intel(R) Dual Core(TM) i5-2410M (2.3 GHz, 3MB L3 Cache) with Turbo Boost up to 2.9GHz
1GB DDR3 Radeon(TM) HD 6470M Graphics [HDMI, VGA]
• FREE Upgrade to 6GB DDR3 System Memory (2 Dimm)
• 640GB 7200RPM Hard Drive with HP ProtectSmart Hard Drive Protection
• 14.0" diagonal High-Definition HP BrightView LED Display (1366 x 768)
• SuperMulti 8X DVD+/-R/RW with Double Layer Support
• Intel 802.11b/g/n WLAN with Wireless Display Support
• Standard Keyboard

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Professor
kamat_hp
Posts: 2,446
Registered: ‎07-20-2010
Message 2 of 6 (4,427 Views)

Re: Problems with Radeon HD 6470M (HP pavilion dm4x)

Could you post complete product/model number of your Notebook. You can get this information by pressing FN+ESC key together on windows desktop screen or through BIOS screen(F10) of your Notebook. 

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

I am an HP employee!!
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Honor Student
boou
Posts: 3
Registered: ‎07-24-2011
Message 3 of 6 (4,416 Views)

Re: Problems with Radeon HD 6470M (HP pavilion dm4x)

The product name is "HP Pavilion dm4 notebook pc" and the model number is "XU440AV".  Thanks so much for your help.

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Honor Student
BorisG7
Posts: 3
Registered: ‎07-28-2011
Message 4 of 6 (4,394 Views)

Re: Problems with Radeon HD 6470M (HP pavilion dm4x)

I had the same problem and I think this info might help you...

 

AMD does not give support for Radeon HD6470M because the manufacturer of your nootebook should supply them when updates are needed. I did some research and figured out that whole 6400 mobile series is taken out of AMD support.

 

After some time I decided to use the latest drivers that HP supplied on their support website and it worked it's magic.

Before the driver update I had like 25-35 FPS in World of Warcraft... and after... well I've hit the top with 60 FPS, which is a VerticaSync limit since I have it turned on.

 

I have Pavilion g7 notebook with the same graphics card installed into it.

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Student
johnkhoogw
Posts: 2
Registered: ‎07-30-2011
Message 5 of 6 (4,364 Views)

Re: Problems with Radeon HD 6470M (HP pavilion dm4x)

Where to download the lastest driver?? I am facing flickering issue as well. zzzzzzzzzzzz

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Student
vividzizi
Posts: 1
Registered: ‎08-03-2011
Message 6 of 6 (4,319 Views)

Re: Problems with Radeon HD 6470M (HP pavilion dm4x)

what  latest driver that HP supplied did you use. I have two to decide from  http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4062&lc=de&cc=de&dlc=de&sw_lang=&product=5091...

 

 

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