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‎08-28-2016 11:59 AM

HP Recommended

Hi. I hope someone can give me some advice on this issue.

 

I turned my laptop on the other day and none of the USB ports worked. Any device I plug in is not recognised and there is no power from the USB ports. (Mouse lens does not light up, External HHD light is off. USB flash drives do not light up.) Powered deviecs are also not recognised so it's more than just a USB power issue. (When I say not recognised I mean there is no indication that they are even connected, no pop-up error message or indication in the Device Manager that the device might be faulty.)

 

I have tried uninstalling all USB drivers without result, i have booted from a Linux CD and from a Win7 ERD  without result. I have also tried a hard reset, also without result. I have reset the BIOS and checked that USB is enabled in the BIOS but that also made no difference.

 

If anyone has any usefull tips I would be very grateful.

 

Funster58

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‎08-28-2016 02:46 PM

HP Recommended

Yes 'fraid so. 

View solution in original post

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4 REPLIES 4

‎08-28-2016 02:18 PM

HP Recommended

What version of Windows do you have installed on the hard drive? Can you get into UEFI diagnostics (F2 as you power up?). 

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‎08-28-2016 02:41 PM - edited ‎08-28-2016 02:42 PM

HP Recommended

Hi. Thanks for the quick reply.

 

The laptop has Windows 7 Pro installed.

 

I have looked at the F2 option at startup. I didn't realize that HP provided such a detailed diagnostic program with there laptops.

 

I have run the USB test with all 3 ports. They all failed. Does this mean a new laptop or at least a replacement motherboard?

 

funster58.

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‎08-28-2016 02:46 PM

HP Recommended

Yes 'fraid so. 

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‎08-29-2016 06:14 AM

HP Recommended

Hi. Thanks again for your help. Looks like a trip to PCWorld for a replacement.

 

Funster58

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