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‎07-10-2015 10:21 AM

HP Recommended
Product: HP 17 Notebook PC
Operating System: Microsoft Windows 8.1 (64-bit)

My battery has deteriorated so that is does not hold much charge. The icon in the bar at the bottom of the screen will show that i have half of my battery power left yet it will just turn off becuase it has ran out of battery. I have ran tests and it says the condition of my battery is critical and needs replacing. 

I have been looking online and have found batteries with the same part number (809989-421) however the voltage and mAh have been different does this matter? 

 

the serial number for my laptop is 5CG3465XQ5 and the model number is 17-J053ea 

on the battery is says 'replace with hp spare 710417-001

again i have found this onlne but has diffeent voltage and mAh are different. My current battery is 11.1V and 5225mAh

 

if someone could find me the link to the correct battery i need which i could buy online i would be very grateful. 

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-10-2015 10:47 AM - edited ‎07-10-2015 10:49 AM

HP Recommended

These 2 batteries are compatible for your notebook

 

Battery:

6 cell, 62 Wh, 2.80 Ah, Li-ion battery 710417-001
6 cell, 47 Wh, 2.20 Ah, Li-ion battery 710416-001

 

If you are calling from United states/Canada, please call 1800-474-6836 and you could order the battery.

 

or select the phone number for your country from the below link:

 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

Although I am an HP employee, I am speaking for myself and not for HP

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎07-10-2015 10:47 AM - edited ‎07-10-2015 10:49 AM

HP Recommended

These 2 batteries are compatible for your notebook

 

Battery:

6 cell, 62 Wh, 2.80 Ah, Li-ion battery 710417-001
6 cell, 47 Wh, 2.20 Ah, Li-ion battery 710416-001

 

If you are calling from United states/Canada, please call 1800-474-6836 and you could order the battery.

 

or select the phone number for your country from the below link:

 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

Although I am an HP employee, I am speaking for myself and not for HP

Was this reply helpful? Yes No

‎07-10-2015 01:00 PM

HP Recommended

thankyou for your reply

 

I have searched for it online, 

 

http://www.amazon.co.uk/Battpit-trade-Notebook-710416-001-Warranty/dp/B00IZMTHSG 

 

is this the correct one?

Was this reply helpful? Yes No

‎07-10-2015 01:08 PM

HP Recommended

Iam unable to access the link, however please make sure  you are buying the recommended battery having the part number 710416-001 and if it fulfills technical specifications it should be compatible.

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL 84

Although I am an HP employee, I am speaking for myself and not for HP

Was this reply helpful? Yes No

‎07-10-2015 01:14 PM

HP Recommended

it has the correct part number however the specs are a bit different: 

10.8V 4200 mAh

 

but its the only one i can find, hopefully it will be ok?

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‎07-09-2016 10:46 AM

HP Recommended

what is the difference between the two spare parts? i have a pavilion 15 e055se laptop and the replacement battery recommended are both. i lost my battery a while back so i wouldnt be able to check which one i have. what's the difference between 62 and 47 Wh, and 2.20 Ah and 2.80 Ah.

 

i guess what im really asking is, what is Wh and what is Ah?

Was this reply helpful? Yes No
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