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‎08-22-2016 11:30 PM

HP Recommended
Product: envy 6
Operating System: Microsoft Windows 10 (64-bit)

I bought my notebook exactly 2 years ago. The right hinge has been broken for several months because I cannot afford to fix it. I have never moved this notebook, let alone dropped it.  What are my options?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-23-2016 07:48 AM

HP Recommended

@dbrownr50

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP

View solution in original post

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3 REPLIES 3

‎08-23-2016 07:48 AM

HP Recommended

@dbrownr50

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
Was this reply helpful? Yes No

‎10-26-2016 06:10 PM

HP Recommended

I have broken hinge problem. The screws are coming out and there is a squeeking noice. Any help from HP?

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‎10-26-2016 06:35 PM

HP Recommended

@RK18

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I Work for HP
Was this reply helpful? Yes No
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