Browser keeps on Opening New Windows again and again

[doubleeeek]

I have a Spectre 13-4105dx convertible. 

When I press the "n" key, the default browser opens to the Microsoft help page and the Narrator annoyingly turns on, like you pressed the F1 key. When I boot into system info mode and do the keyboard test, I can see that when I press the "n" key, the F1 key flashes, F8, F12, Caps Lock and Right-Shift all produce the same results.

I followed all of the steps above (multiple virus scans in safe mode, full factory restore with original disks including a format, etc). I even went so far as to buy a new 128G M2 SSD and put a fresh factory install on that from disks - No possibility of a virus there.

[MKazi · Accepted solution]

@doubleeeek

I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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