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Student
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Member Since: ‎06-20-2012
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Can't press key and move mouse pad at the same time hp envy 15?

Can't press keypad and move my mouse at same time, the mouse stops moving on the screen and then after a couple of seconds then it unfreezes and it can be moved again.

 

Hp Envy 15-3012tx, Windows 7 64-bit, haven't updated, still quite new got it at the start of the year

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Re: Can't press key and move mouse pad at the same time hp envy 15?

I also foudn this to make playing games almost unbearable, although i figured out the source of the problem is the touchpad program using the feature called "palm detection"

 

 how i fixed it for my hp envy laptop was this...

 

control panel >> Hardware and sound >> synaptics clickpad v.1.1 >> settings >>  "smart sense" >> click on the gears icon in the "smart sense row" >> turn the top scroller to off

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Tutor
Posts: 2
Member Since: ‎07-27-2013
Message 2 of 3 (14,333 Views)

Re: Can't press key and move mouse pad at the same time hp envy 15?

I also foudn this to make playing games almost unbearable, although i figured out the source of the problem is the touchpad program using the feature called "palm detection"

 

 how i fixed it for my hp envy laptop was this...

 

control panel >> Hardware and sound >> synaptics clickpad v.1.1 >> settings >>  "smart sense" >> click on the gears icon in the "smart sense row" >> turn the top scroller to off

Top Student
Posts: 3
Member Since: ‎09-01-2015
Message 3 of 3 (6,367 Views)

Re: Can't press key and move mouse pad at the same time hp envy 15?

Hello everybody

I have a brand new HP 15t-ae000, and this solution does not work for it.

The SmartSense setting is there, and I turn it off, but I still cannot use keyboard + mouse at the same time.

Also, the pad is called ClickPad instead of TouchPad.

Any clues?

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