06-27-2012 05:31 PM
My HP DV7 1232NR notebook came installed with Windows Vista 64 and I upgraded to Windows 7 Home 64 bit and now I cannot read or burn a DVD or CD but in the device manager it say that all is working fine no problems at all with my DVD drive so what could be wrong. When I try to burn to a DVD or CD the drive lights up and disk looks like it has been burned to but the Drive will not read the CD or DVD disk so what is going on.
Windows 7 home 64bit Full vers
Ram 4 gigs with 3.75 still free
CPU AMD Turion x2 dual core 2.20Ghz
Service Pack 1
06-28-2012 06:55 AM
First, try the automated fixit from Microsoft on the link below.
Check if the drive is now working.
If it still doesn't work, click the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'. In to the prompt type the following command and hit enter.
sfc /scannow ( note that there is a space between sfc and the / )
Let the process complete, then type exit and hit enter.
Next, click the Start Menu, open the Control Panel and click on Device Manager. Next click to open DVD/CD-ROM Drives. Right click the drive and select uninstall. Do not delete drivers if asked. When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ). Let windows reinstall the drive and see if it now works.
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Microsoft MVP - Windows Experience
- HP Notebook PCs - Reducing Heat Inside the PC to Prevent Overheating
- Computer Does Not Start and the LEDs Blink or the Computer Beeps
- Performing a Hard Reset or Forced Reset
- HP PCs - Improving Slow System Performance and Maintaining Your Computer (Windows 10)
- HP PCs – Resolving Slow System Performance (Windows 8)