• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-14-2016 07:26 PM

HP Recommended
Product: Elitebook 8570w
Operating System: Microsoft Windows 10 (64-bit)

I have tried numerous methods to enable the fingerprint reader on my Elitebook in WIndows 10. The driver is installed and up to date and I have tried HP Simple Pass. I can't see the settings to set up the fingerprint reader either within HP Simple Pass of Windows settings. I have also tried changing the settings in the registry to allow biometrics. Please could you advise.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-15-2016 08:11 AM

HP Recommended

Hi:

 

You should be able to enroll your fingerprint by using the newer HP Client Security Manager software.

 

Uninstall the simplepass software first and reboot before installing the CSM software.

 

ftp://ftp.hp.com/pub/softpaq/sp74001-74500/sp74101.exe

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-15-2016 08:11 AM

HP Recommended

Hi:

 

You should be able to enroll your fingerprint by using the newer HP Client Security Manager software.

 

Uninstall the simplepass software first and reboot before installing the CSM software.

 

ftp://ftp.hp.com/pub/softpaq/sp74001-74500/sp74101.exe

Was this reply helpful? Yes No

‎03-08-2016 09:12 PM

HP Recommended

Worked perfectly. Thanks.

Was this reply helpful? Yes No

‎03-09-2016 06:48 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.