• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-03-2016 07:21 AM

HP Recommended
Product: Probook 6550b Product: XB763A#
Operating System: Microsoft Windows 7 (64-bit)
Hard Drive diagnostic test failed with above ID.

No recent hardware changes, Windows updates only OS changes.

I started getting blue screens of death while running W7.

Any ideas anyone?
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-03-2016 09:26 AM

HP Recommended

Hi @Rickned

 

Your failure ID is: This failure ID is a HDD error 305

More details.
Hard Disk 1 SMART Hard Drive Detects Imminent Failure

I will recommend you to contact HP if it still are under warranty

Else you need to replace your HDD.

 

Br

 

Zincas
I am an HP notebook/printer technician.
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-03-2016 09:26 AM

HP Recommended

Hi @Rickned

 

Your failure ID is: This failure ID is a HDD error 305

More details.
Hard Disk 1 SMART Hard Drive Detects Imminent Failure

I will recommend you to contact HP if it still are under warranty

Else you need to replace your HDD.

 

Br

 

Zincas
I am an HP notebook/printer technician.
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.