• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-19-2014 01:46 PM

HP Recommended

Hi there,

 

Please try this:

 

http://h30434.www3.hp.com/t5/Notebook-Hardware/HP-15-j004sa-Erratic-Touchpad-Problems-just-like-ever...

 

There is a link within my post to a guide for installing an updated driver straight from Synaptics.  I've been running the driver for 5 weeks and it has completely changed my opinion of my laptop.

 

I know that some people have tried downgrading the driver to no avail, so how about trying this option?  It's gotta be worth a punt!

 

Regards,

 

Chris.

Was this reply helpful? Yes No

‎12-22-2014 11:29 AM

HP Recommended

Ok, had this same problem and the soltuion is to apply the touchpad manufacturer UNSIGNED software update.  Once you do that EVERYTHING IS FIXED.  You first have to disable your computer's Unsigned Driver Protection (just google that for your operating system) and then download their last software update (which when I run it without disabled the unsigned driver protection, just fails, but once I disabled the protection their update when in smoothly and FIXED THE MOUSE).

 

Here are some useful links.

 

http://h30434.www3.hp.com/t5/Notebook-Hardware/HP-15-j004sa-Erratic-Touchpad-Problems-just-like-ever...

 

http://superuser.com/questions/690671/synaptics-windows-8-1-updating-synaptics-failed

 

http://www.howtogeek.com/167723/how-to-disable-driver-signature-verification-on-64-bit-windows-8.1-s...

 

http://www.synaptics.com/en/drivers.php

 

 

Problem Resolved!!!

 

Tim

Was this reply helpful? Yes No

‎12-24-2014 11:26 PM

HP Recommended

Thank you Chris and Tim!  Installing the Synaptics 17.0.19 unsigned driver has fixed all the jumpy touchpad problems on my Envy 14. Now WhyTheF didn't HP update their drivers and save us all so much frustration???

Was this reply helpful? Yes No

‎01-02-2015 12:36 PM

HP Recommended

Hi there,

 

Tim's point about the use of the unsigned driver is fairly critical.  It won't work properly otherwise, and I think the guidance states this fact for Windows 8.1.

 

It's good that it appears to be working for some people, but other's are having more difficulty:

 

http://h30434.www3.hp.com/t5/Notebook-Hardware/HP-Envy-15-q004tx-Touchpad-Issues/m-p/4793307/highlig...

 

Hopefully HP are working on something at the moment! 😉

 

Regards,

 

Chris.

Was this reply helpful? Yes No

‎01-29-2015 07:20 AM

HP Recommended

Guys,

This works...

On control tray, click to open HP Control Zone.

Then disable it...

Was this reply helpful? Yes No

‎04-30-2015 10:06 AM

HP Recommended

Surprise, surprise I have envy touchpad issues. Basically the mouse jumps when clicking so no way can one click on what one

 

wants. Any news from HP on the recurring issue? anything being done on this ?

Was this reply helpful? Yes No

‎04-30-2015 10:07 AM

HP Recommended

Any update on the Envy bad touchpad?

Was this reply helpful? Yes No

‎04-30-2015 10:16 AM

HP Recommended

hi, I dont see an older synaptics driver? can you send a link, more specific link?

Was this reply helpful? Yes No

‎05-01-2015 07:33 PM

HP Recommended

Je rencontres les problêmes similaires , je vien d'avoir mon ordinateur Hp envy notebook , le pavé tactille a un sérieux problêmes je n'arrive pas à le controlé et ça me rend vraiment hors controle , on ne peut même pas cliquersur ce que nous voulons , la souris saute lorsqu'on lache le pavé , bref le touchpad mouse me déçois énormément

Was this reply helpful? Yes No

‎05-01-2015 08:14 PM

HP Recommended

it is surprising they kept making them even tho theyt knew they were bad

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.