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‎09-11-2014 06:17 AM

HP Recommended

I guess that I am not alone in this, but last nightwhile closing my laptop the left screen hinge decide to break. It is a 2 year old laptop that really gets minimal use. What is the fix?

 

Thanks!

 

Jared

HP ENVY 6-1010us Sleekbook AMD A-Series A6-4455M

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-11-2014 06:19 AM - edited ‎09-11-2014 07:13 AM

HP Recommended

I will ask to have your issue escalated.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



View solution in original post

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10 REPLIES 10

‎09-11-2014 06:19 AM - edited ‎09-11-2014 07:13 AM

HP Recommended

I will ask to have your issue escalated.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎09-11-2014 07:06 AM

HP Recommended

Hi @Jared_34 ,

 

I have sent you a private message. If you are not sure how to check your private messages then this post has instructions that will guide you through the process.


Regards,
George

I work for HP
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‎11-03-2014 07:13 AM

HP Recommended

I've got the same problem. The left hinge has come away from the screen.

This appears to be an inherent design flaw with this model but because I've been gentle with my laptop, it's lasted about 20 months which is outside of the warranty period.

It would be nice to have it fixed under warranty, as we all know it's an inherent fault, or at least get the parts to do so myself.

Is there anything that can be done?

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‎11-03-2014 08:20 AM

HP Recommended

Hi @rayafdaly ,

 

I have sent you a private message. If you are not sure how to check your private messages then this post has instructions that will guide you through the process.

Thanks for visiting the HP Support Forum

I work on behalf of HP
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‎11-03-2014 10:01 AM

HP Recommended

Thanks for your input, Kevin, I await in antici..... pation!

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‎11-26-2014 08:03 AM

HP Recommended

Kevin-t,

Many thanks for your assistance. Once again, I'm a proud HP owner.

Great work by all HP staff concerned.

Thanks again.

Raymond

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‎04-16-2016 06:29 AM

HP Recommended

Hi, I have also just started experiencing this problem with the left side screen hinge of my HP Envy 6. I am a student with the OU (Open University), so need my laptop to study and complete my assignments. I will have to wait until after 26 May when my module finishes to get the laptop fixed. I have taped the screen up with sellotape for now, and hope it holds until my module finishes.

 

I notice that someone called Jeff from HP has managed to get a lot of people's laptops fixed that are out of warranty. Jeff, if you see this message could you please contact me about getting my laptop fixed after 26 May?

 

Thanks in advance!

 

Are HP still selling these laptops with the obvious design flaw?

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‎04-16-2016 08:05 AM - edited ‎04-16-2016 09:30 AM

HP Recommended

@kevin-t

@Stephrp

I have asked to have your issue escalated to the appropriate team within HP.

 

Please be patient, as it is the first day of the weekend.

 

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎04-16-2016 10:24 AM

HP Recommended

Thank you erico

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