12-11-2011 02:29 AM
Last week I bought a EliteBook 8560w and I have a big problem with this EliteBook.
When I put the battery (akku) in the notebook then start the fan at the highest level to run (windows is not started). If you connect the notebook with the cable to one external power source, the fan will stop. When I remove the external power source (AC cable) from the notebook then the fan starts again at the highest level to run, an we have no possibility to stop the fan. Windows is all the time shut down and not started.
I have installed the newest version of bios and I changed the bios option “fan always on” setting at F10 Setup, unfortunately without success… I think this is not a bios problem this is more a motherboard problem!
Have somebody an idea what could be the problem?
Best regards philipp
12-11-2011 03:43 AM
It certainly does sound like a Hardware issue, so the best advice I can give would be to return the notebook to the retailer you purchased it from and get the machine replaced - you shouldn't have to be troubleshooting a brand new notebook and as I mentioned earlier, it does look like a Hardware problem.
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10-19-2012 09:37 AM - edited 10-19-2012 09:42 AM
I also have this exact issue. but I cannot return it. (was given to me by a friend)
the issue is this:
When a/c is plugged in, with the battery installed, it goes off fine. (fan)
But if the battery is installed and the a/c is not plugged in, the unit turns on, like sleep mode, and the fan runs.
The unit is not booting. (it will boot, if I want it to (power button)), the fan just runs on high.
any advice would be greatly appreciated and needed.
10-23-2012 02:27 PM
10-23-2012 02:45 PM
8560W Elitebook Workstation. Where the battery is located, its says: Regulatory Model / HSTNN-F10C....if that means anything?
10-23-2012 05:27 PM
It will have better visibility in those forums from those who are more familiar with that model.
You may also want to check out the troubleshooting documents, under "Batteries" on this page: http://goo.gl/bcKOj
- HP Notebook PCs - Reducing Heat Inside the PC to Prevent Overheating
- Computer Does Not Start and the LEDs Blink or the Computer Beeps
- Performing a Hard Reset or Forced Reset
- HP PCs - Improving Slow System Performance and Maintaining Your Computer (Windows 10)
- HP PCs – Resolving Slow System Performance (Windows 8)