01-06-2012 08:37 AM
I just got a couple of days ago my HP Envy 17 (not 3D), and I noticed a big problem with the keyboard: while typing sometimes the keyboard would miss some keystrokes. It's really frustrating, especially since I was planning in using this Notebook for work (developing)...but with such keyboard it becomes impossible to write...
For me the problem seems to be related to touching the touchpad while using the keyboard. For example, if I open Windows Explorer, and in the address bar I keep typing a letter (e.g. 'qqqqqqqqqq..'), and then (while still pressing repeatedly the key) I start touching a bit the touchpad I see some pauses, or better: missing key strokes
I also tried with the touchpad disable, but again the same thing happens.
I read somewhere to try disabling the Action Keys in the BIOS..I tried that to no avail
I hope you can fix this problem because I would be very sad to return the laptop (I really love everything about it).
01-11-2012 10:36 AM
Please use the Palm Check feature on this touchpad.
You will want to shut off the feaure in the synaptics control panel.
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01-12-2012 02:33 AM
I have bought a HP Envy 17-3010eo 19th of December 2011
I have similar problems with the keyboard, which often miss keystrokes while I am typing.
This is a high-end notebook, and NOT ok.
Do the HP Envy 17-3010eo have a hardware problem? ... and how can I fix this, any bios updates which would help?
03-06-2012 01:03 AM
06-01-2012 06:23 AM
I've own a Envy17 since one week and have the same problem. My solution was -> deinstalle the ps2 keyboard, reboot, then reboot again (ps2 keyboard is back), and curiosly it's working, no lost chapters and fast response.
06-19-2012 11:56 AM
Love this computer, screen & keyboard - but this touchpad is worse than useless. This is a serious fault in an otherwise well-designed notebook; I'm not sure if it's a poorly implemented driver or just a bad piece of hardware. I cannot use it at all - and you cannot "disable" by default; everytime it comes out of "sleep mode" - you have to turn off the trackpad.
I have tried virtually every combination of settings I can discover (disabling gestures & scrollling, adjusting "SmartSense" & restricting the touch area to a small portion of the touchpad, etc) and still cannot type without accidentally triggering a random cursor movement that will do REALLY annoying things like "send" a partially written & un-proofed email (not cool).
My only recourse has been to place another keyboard OVER the touchpad area to use - so that it cannot be touched accidentally and I don't have to manually "double-cllck" the magic spot to disable each time I use the computer. Seriously - there must be a way to fix such an obvious flaw in an all other counts excellent unit?
09-28-2012 10:47 AM
Thank you, that worked, to solve the typing issue I was having with the missing keystrokes and text that wouldto stay selected or try to be in a selection process so I couldn't type at all. Unfortunately now I can't get through typing a sentence at all without accidenteally resetting my selection point to the middle of the preceeding paragraph by accidentally touching the trackpad or hovering over it and somehow moving the cursor while I'm typing!!!!! I think i'm going to hafve to try to return this to Costco and hope they take it back even thoguh I don't have all my original stuf f and it's been more than 30 days (because I wasn't planning on returning, I never do, I'm good with computers and have never had a problem I couldn't fix before - this is riduculous!).
Do you know of any other solutions?
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