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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-23-2015 04:38 PM

HP Recommended

thoroughly unsatisfactory offer from HP. 

 

They did get back to me promptly, they did pretend that they cared about what is now MY problem, and they DID say they would fix the problem that THEY created for $250.00 and 7 days without my computer.

 

That is roughly half of the machine's value, and it's not even 2 years old.

 

i am unhappy with HP - they have confirmed what I've thought about them all along.

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‎08-06-2015 07:16 PM

HP Recommended

I have this same problem on my hp and I don't know what to do. I barely reached a year with the laptop and now it keeps breaking when I try to open or close it.

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‎08-06-2015 08:31 PM

HP Recommended

@piperrr

‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).

If you are unfamiliar with the Forum's private messaging please  to learn more.

Thank you,
Omar

I Work for HP
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‎08-19-2015 03:30 PM

HP Recommended

I've had the same problem. Can I too get this private message?

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‎08-19-2015 03:36 PM

HP Recommended

@kmw837

‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).

If you are unfamiliar with the Forum's private messaging please click here to learn more.

Thank you,
Omar

I Work for HP
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‎08-25-2015 09:41 AM

HP Recommended
My hp envy also has this issue. The screws fell out without me noticing.
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‎08-25-2015 10:11 AM

HP Recommended

This hinge / case issue has occurred on an Envy that I bought for my son. Please let me know how to go about getting this repaired.

 

Thanks,

-Joe

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‎08-25-2015 11:16 AM - edited ‎08-25-2015 11:18 AM

HP Recommended

@samuelfrost

 

@JoeM1

 

Hello ,

Thank you for posting on the HP Support Forums. I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicaly post ( serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

If you have already resolved your matters, please disregard this message.

Thank you
Duane_D

I work on behalf of HP. I am a Moderator on the HP Support Forums.
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‎08-25-2015 11:52 AM

HP Recommended
My Touchsmart 17 has the same problem as the rest of you. It has gotten so bad that I have to physically hold it together while opening the screen to keep the base and palmrest from completely separating. Very very bad design.
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‎08-25-2015 12:04 PM

HP Recommended

@Dbo-

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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