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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-07-2016 02:35 PM

HP Recommended

My newer HP Envy has been shutting down regularly also...and I never move it...so the power cord problem can't be the source of the problem. I've changed the power setting to those recommended so we'll see what happens. If that doesn't solve the problem, I'll return the computer and get another one!

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‎01-07-2016 03:28 PM

HP Recommended

HI @NCPeter,

 

 

Welcome to the HP Forums!:smileyhappy: 

 

It is a terrific place to find answers and tips!

 For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide:

Learn How to Post and More.

 

If after completing all the troubleshooting aforementioned  and changing the power plan did not help, please contact HP support. With your permission they can remotely connect to your system to help determine and overcome the issue.

 

Please contact HP support at Contact HP Support.

 

Thank you  for participating in the HP Forums! We want to help you as well as others who may experience a similar issue as yourself. Please consider marking the post that resolves your issue as   "Accept as Solution"   to help other community  members!


To show appreciation for my efforts, please click the   Thumbs Up icon   below.  

 

Best of Luck!

Sparkles1

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‎02-16-2016 06:55 AM

HP Recommended

Sorry HP - but you blew it.  My Envy has been doing the same thing - along with a number of my co-workers.  We just purchased a bunch of Lenovo laptops.

Whether this has been a software or hardware problem doesn't matter.  After spending too much down time to solve YOUR problem, we just have moved on.

Too bad for you.

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‎04-14-2016 06:49 PM

HP Recommended

mine is 13 months old but has been doing the same thing.  I tried everyhing in your posted link to the letter and it still randomly shuts down.  Sometimes all i do is move it and it shuts down. I already paid a $150 to best buy support to simply reseat battery.  My third HP and i was hoping this much more expensive one would last 2 years.  Looks like i have now been fooled three times.  Perhaps it is fiinally time for a Mac.  Anyone have  a recommendation for a reputable laptop company.  It seems HP was good a decade ago but it has gone down hill fast.

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‎08-17-2016 07:23 AM

HP Recommended

I bought a HP Envy from **bleep** Smith In December 2015. It just randomly switched off. It is plugged into power. First time it has done it, but looks like it is a thing with this hardware. I use it for my business so I hope it isn't going to become a regular thing or I will have to sue. 

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‎05-25-2017 03:52 AM

HP Recommended

Obvioulsy an issue with HPs across the board as the exact same things is happening with my Spectre X2

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