01-10-2013 05:55 PM
My biometric scanner was working fine, and I have not touched my laptop in a few days, and it is now no longer working.
HP SimplePass will open up, but I cannot find a way to enroll fingers.
When going to a website at which I had previously enrolled a finger to log into, SimplePass now shows up with a text box saying "Enter your master password", as if my biometric scanner itself is not found.
The device shows in device manager, and is enabled, but gives me this error:
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
In an attempt to get it working, I found in another topic on these forums to set the credential authentication service to start automatically as opposed to manually. I did that, and it produced no change.
Nothing has been changed on this laptop since my last usage of the fingerprint scanner with the exception of at least two windows updates.
I tried updating the driver for the scanner, and it produced no change.
01-14-2013 02:12 PM
02-25-2013 02:34 PM
I have a similar problem. I have a Evny Dv6 windows 8, and my Biometric Scanner was no longer working. This happened in the past for me and I went to my device manager to disable it then reenable (this worked in the past). This time though my biometric scanner is not under my device manager.
05-07-2013 01:59 PM
Same problem. I noticed the scanner was not even showing in my Device Manager. I also noticed one of my USB ports was not working. Then I saw that Device Manager showed one of the USB devices (Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D) not working, either.
I disabled that device, then enabled it, and it solved the problems. Hope this helps.
08-06-2013 11:55 AM
02-11-2014 01:58 AM
I had the same problem with the biometric scanner. Does not work any more. My notebook is also a DV6 with w8. I read the post with the instructions but I don't know wich driver should I uninstall. It is the Validity Sensor one? Thanks
11-22-2014 02:25 AM
my hp envy dv6 biometric scanner no longer works after i formated and updated all the needed drivers. the biometric drivers are ok at device manager, yet it does not work.