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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-27-2014 03:27 PM

HP Recommended

Anybody else still experiencing a Bounce Back?

Please let us know. sorry for the inconvenience,

I am an HP employee.

"Did my response help with your issue? If so, please give me Kudos by clicking the "Kudos" button or mark the post that solved your problem as the Accepted Solution. Thanks!"
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‎08-27-2014 03:32 PM

HP Recommended

Appears that my email has finally gotten through. Havn't gotten a bounceback and it's been about 3-4 minutes (They previously bounced back inside of 30 seconds). 

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‎08-27-2014 03:33 PM

HP Recommended

Yes!

 

thanks for being patient .

I am an HP employee.

"Did my response help with your issue? If so, please give me Kudos by clicking the "Kudos" button or mark the post that solved your problem as the Accepted Solution. Thanks!"
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‎08-27-2014 03:34 PM

HP Recommended

Bulk email address hasn't bounced my email as of ~4:30 PM CDT.

 

--mikel00

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‎08-27-2014 04:02 PM

HP Recommended

Sent email at 4:45PM and have not had a bounce back yet.  I suggest adding “Bulk Order Request” in the subject line: email address is as follows. HPPowerCord.AMS_Bulk@HP.COM  

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‎08-27-2014 04:39 PM

HP Recommended
Consumers that bought a new cord.that was affected by the recall, should be reimbursed. I hope consumers that replaced their cords prior to being recalled will receive a refund.Thanks
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‎08-28-2014 04:10 AM - edited ‎08-28-2014 04:13 AM

HP Recommended

I have the same issue.  My LS-18 power cord has developed a wavy look from the power converter to the laptop that I have no idea how long it has been there.  I know this happens when a cord continues to get hot.  Any ideas?

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‎08-28-2014 05:51 AM

HP Recommended

From what I understand, the LS-18 is not part of the recall.  In addition, the cord from the adapter to the laptop is also not part of the recall.  

 

In other notes: I have sent in a message to the Bulk email and it has not bounced back this morning!  

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‎08-28-2014 08:12 AM

HP Recommended

Is the cordset UL listed?

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‎08-28-2014 09:48 AM

HP Recommended

Well, the email address for bulk replacement does work.  I received a large spreadhseet asking for details that I don't see how we can provide.  Again, these power cords are interchangeable.  We have no way of verifying what power cord was   shipped with which laptop or docking station.  Many users have been through multiple laptops and/or docks and have kept accessories (such as spare power cords) from the previuos units.  Some cords have had the tags removed so there is no date code on them to check.  So, what exactly should we be submitting on this spreadsheet?  Serial number from every laptop and docking station purchased from September 2010 through June 2012?

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