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‎07-16-2016 08:49 PM - edited ‎07-19-2016 05:22 AM

HP Recommended

redacted

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-17-2016 01:55 PM

HP Recommended

120-W AC adapter 463953-001

 

Power cord:

 

For use in Canada, Mexico, and the United States 490371-001

 

http://www.ebay.com/itm/18-5V-120W-Original-AC-Adapter-HP-391174-001-463953-001-579799-001-Power-Sup...

 

How are the adapters you have purchased "not compatible"? What happens when you try to use them? 

 

 

View solution in original post

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2 REPLIES 2

‎07-17-2016 01:55 PM

HP Recommended

120-W AC adapter 463953-001

 

Power cord:

 

For use in Canada, Mexico, and the United States 490371-001

 

http://www.ebay.com/itm/18-5V-120W-Original-AC-Adapter-HP-391174-001-463953-001-579799-001-Power-Sup...

 

How are the adapters you have purchased "not compatible"? What happens when you try to use them? 

 

 

Was this reply helpful? Yes No

‎07-17-2016 03:34 PM

HP Recommended
Nothing, actually. I tried each cord multiple times, checked the wiring/cables to see if they were plugged in properly, to no avail (laptop didn't receive any power whatsoever, power lights not on/blinking etc)
However, I will give this a shot, considering the numbers (463953-001) are the exact same ones listed on my original AC that I tossed. I had them written down, but I felt it wasn't necessary at that point.
Thanks a bunch for finding this, just hoping it isn't an internal issue; that'd be crappy.
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