HP Pavilion 15-n240tx (Ubuntu) - Bluetooth adapter is not recognized

[Shaakunthala]

Hello,

I ve just purchased a HP Pavilion 15-n240tx and got Ubuntu 14.04 LTS 64-bit version installed. However, the bluetooth adapter is not working (screenshot below). I purchased this model believing that every piece of hardware listed in the following web page is working with the specified operating system.

http://support.hp.com/us-en/document/c04074947

What can I do to get this fixed?

Thanks in advanced!

Regards,

Shaakunthala

[pepe999]

Hi,

These laptops have a combo wifi/bluetooth wireless cards. Try RFKILL to make sure that the bluetooth is not software disabled.

http://linux.die.net/man/1/rfkill

[Shaakunthala]

Hi,

$ rfkill list gives me only the following output:

0: phy0: Wireless LAN

Soft blocked: no

Hard blocked: no

$ rfkill unblock bluetooth does not seem to do anything.

Wireless LAN works so far, but the indicator light is green.

Is there any other option that I can try?

Regards,

Shaakunthala

[pepe999]

---

@Shaakunthala wrote:

Hi,

$ rfkill list gives me only the following output:

0: phy0: Wireless LAN

Soft blocked: no

Hard blocked: no

$ rfkill unblock bluetooth does not seem to do anything.

Wireless LAN works so far, but the indicator light is green.

Is there any other option that I can try?

Regards,

Shaakunthala

---

Could you give us the output of "lspci", please? I'm a linux user and make a wireless card working takes a real science. I recommend Intel wireless cards for linux because Intel provide a great support for them. It's sometimes better to invest a couple of pounds from your pocket to get out of troubles.

[pepe999]

What was the original version of Ubuntu on the laptop? There have been some posts that wireless or bluetooth stopped working after users installed a newer version of Ubuntu on a Ubuntu laptop.

[Shaakunthala]

I'm sorry I do not know that. The sales guys had installed an OEM version of Windows on it. What I did was erasing the entire disk and installing the latest version of Ubuntu.

[pepe999]

---

@Shaakunthala wrote:

I'm sorry I do not know that. The sales guys had installed an OEM version of Windows on it. What I did was erasing the entire disk and installing the latest version of Ubuntu.

---

The specs say Ubuntu is the default OS for this laptop model. It means that Ubuntu should work out of the box but newer versions might not work out of the box and some adjustments might be necessary. I would suggest linux Mint because it's Ubuntu based and in my opinion even with a better hardware support.

[Shaakunthala]

Tried with Linux Mint too. No luck. 😞

[pepe999]

---

@Shaakunthala wrote:

Tried with Linux Mint too. No luck. 😞

---

No luck with what? Wifi? What wifi card is it??

[Shaakunthala]

# dmidecode gives the following output:

Handle 0x0024, DMI type 41, 11 bytes
Onboard Device
        Reference Designation: Ralink WLAN Ralink RT3290LE Roma 802.11bgn 1x1Wi-Fi + BT4.0 combo HMC
        Type: Other
        Status: Enabled
        Type Instance: 1
        Bus Address: 0000:08:00.0

And the output of # lspci -nnk :

08:00.1 Bluetooth [0d11]: Ralink corp. RT3290 Bluetooth [1814:3298]
    Subsystem: Hewlett-Packard Company Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter [103c:18ec]