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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

Hi all,

 

I have seen many people have the same issue with HP but I cannot find the driver for my machine.

 

My machine is HP ProBook 6560b runing Windows 7 32 bit.

 

In my Device Manger I have an unknow device and when go into properties I find the following:

 

Genral - Port_#0001.Hub_#0003 & The drivers for this device are not installed. (Code 28)

 

Details - USB\VID_138A&PID_003C&REV_0086 & USB\VID_138A&PID_003C

 

Can anyone help please?

 

Anthony

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi, Anthony:

 

Below is the link to the driver you should need for that device:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

Paul

View solution in original post

11 REPLIES 11
HP Recommended

Hi, Anthony:

 

Below is the link to the driver you should need for that device:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

Paul

HP Recommended

Worked 1st time

 

Many Thanks

 

Anthony

HP Recommended

You're very welcome, Anthony.

HP Recommended

parabens a hp consegui resolver meu problema,dispositivo desconhecido aqui valeuuuu  reitor paul tikkanen

HP Recommended

Olá:

Estou muito feliz que esta solução funcionou para você.

HP Recommended

je cherche le pilote à télécharger : HP ProBook 6560b - USB\VID_138A&PID_003C&REV_0086 & USB\VID_138A&PID_003C

HP Recommended

Hi:

 

Below is the link to the driver you need for your HP ProBook 6560b - USB\VID_138A&PID_003C&REV_0086 & USB\VID_138A&PID_003C:

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5045607&sp...

HP Recommended

i want to download HP ProBook 6560b - USB\VID_138A&PID_003C&REV_0086 & USB\VID_138A&PID_003C

 

HP Recommended

Hi:

 

Below is the link to the driver you need for your HP ProBook 6560b - USB\VID_138A&PID_003C&REV_0086 & USB\VID_138A&PID_003C:

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5045607&sp...

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