05-06-2012 09:45 PM
For the last couple of days I have been experiencing a problem with my HP dm1-4003au. Whenever the CPU runs under high workload for a while, the keyboard and touchpad become non-responsive. After a restart everything goes back to normal, which points to a software problem, rather than hardware. This usually happens when I'm playing a game (almost every time after a couple of minutes of Civilization IV) or watching an HD video (720p for 15 minutes is usually enough). I'm not sure if this problem is caused by CPU itself or high temperature caused by high workload. I have updated and/or reinstalled keyboard, hotkeys and touchpad drivers as well as flashed BIOS. External USB mouse works fine.
Any thoughts other than "take your computer to the shop" are welcome. Are there any diagnostic tools I could use?
05-07-2012 04:14 AM
UPDATE: Turns out it might be a hardware problem after all - sometimes when the computer is hot even restarting doesn't help, I have to wait until it cools down and try again. I'd understand if it was an overheating issue, but I clean the vents regularly and the problem happens even when watching videos or performing virus scans (both CPU-heavy, but normal tasks). It never behaved like this before.
Any ideas what might be causing the issue? I'm reluctant to take it to the shop, because I can't be left without a laptop for at least the coming two weeks, and the muppets in service centers always start by wiping the HDD clean but won't accept it without a hard drive (in case I want to leave it behind, so I don't have to reinstall every piece of software I use). However, I don't see much choice at this point.
08-03-2012 11:42 AM
It was definitely a hardware issue. I took it to an HP service center and after a few days I got my laptop back with a new motherboard. The post-repair slip did not specify the malfunction in a form that I could understand, just a series of codes for errors.
In conclusion, if you're experiencing this issue and your computer is still under warranty, get it fixed.
- HP Notebook PCs - Reducing Heat Inside the PC to Prevent Overheating
- Computer Does Not Start and the LEDs Blink or the Computer Beeps
- Performing a Hard Reset or Forced Reset
- HP PCs - Improving Slow System Performance and Maintaining Your Computer (Windows 10)
- HP PCs – Resolving Slow System Performance (Windows 8)