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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-15-2016 09:22 AM

HP Recommended
Product: HP Envy 13-d003na (ENERGY STAR
Operating System: Microsoft Windows 10 (64-bit)

My laptop is a month old and I am still getting used to it. Recently purchased a wireless mouse from HP. It is HP's own product, nothing unusual.

(http://store.hp.com/UKStore/Merch/Product.aspx?sel=ACC&id=P3E54AA&opt=ABB&p=c-star-wars) 

 

I inserted the micro USB receiver into the laptop and started using the mouse but now it is stuck inside. The ports are all slightly tighter than usual but I was able to remove USB stick or cables before. But the micro mouse USB receiver is too small to grab and I cant pull it.

I was just testing my new mouse and did not want to have the USB boost port dedicated forever to a mouse.

1 REPLY 1

‎03-16-2016 09:19 AM

HP Recommended

Well unfortunately it is going to take some surgery to extract it. I would use some long-nosed needle nose pliers, maybe pad the pincers and yank it out of there like a tooth. Gently, of course.  

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