Hinges

[dgillen2]

well, here is what i think.... first, this is a canned response that means nothing:

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

therefore, what should u do? copy everything u can on this issue and send it with a summary to cbs news or nbc news and hopefully they will bring a bright light to bear on this... as this is hp's cersion of the car industry's ignoring or even fixing emission data.... u have to go public to get a response....

[tk94040]

Hi, I have envy 17 TouchSmart and left hinge mounting broke last week, and case started to separate.

[Duane_D]

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

[StephB1]

Hi,

I am having the same problem with the right hinge on my HP Envy Ultrabook 6-1113tx.  It has come unstuck from the lid and the hinge cover has cracked.  This is very disappointing, because except for this minor but crippling issue it has been an outstanding laptop.

I am based in Australia and need the laptop for my work.  I'm hoping to take it with me in a couple of weeks when I leave for Christmas holidays.  Is there any way that I can have this repaired professionally before then?  I understand that other customers have had the same issue resolved satisfactorily.

Thank you very much in advance,

Stephanie.

[Duane_D]

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

[Duane_D]

Hi!

I have closed this thread to help keep the comments timely. If you have more to add, please start a new thread. Click here if you want to learn more about how to start a new conversation/thread.

Please post in a new thread for better exposure. It may also be helpful if you posted a few more details about your computer/printer and your issues.

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[Cheron-Z]

@CarlaMaria

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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