IDT Audio CODEC Gone After Windows 10 Upgrade

[TimWegs]

I upgraded from Windows 7 to Windows 10. Now I don't have the IDT Hight Definition Audio CODEC that I did before. I tried updating my drivers from Device Manager and from the HP Driver download site, but nothing seems to work. Please help. I especially need the Stereo Mix function. 

Before Upgrade

After Upgrade

[GBL84]

Dear Customer,

Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 When done, hold down the Windows key and press R
Into the Run window, type devmgmt.msc and hit enter.

 In Device Manager, expand Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall and restart.

When windows has reloaded, open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook and let windows fully load.

Hope this helps, for any further queries reply to the post and feel free to join us again

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Thank You,

GBL84

I am not an HP Employee

[TimWegs]

Thank you for the quick response. However, it didn't work. I got the following error message when I tried installing the file.

"The hardware detected is not supported by this IDT software package. The install will be aborted."

Also I should note IDT does not come up as an option to uninstall. Please see below.

[GBL84 · Accepted solution]

Please try this : http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5257503&swItemId=ob_124404_1&swEnvOid=415...

Right click and uninstall the high definition audio device and Please try manual install 

I also see Base System Device drivers missing,shown in other devices. Please get the DEV and VEN of it. Will try to get you the drivers.

Try this drivers for Base System Device driversand  see if that helps: http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5257503&swItemId=ob_166654_1&swEnvOid=419...

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee

[TimWegs]

The audio driver worked! Thank you for the help.

The Base System Device driver did not, however. Do you have any other suggestions for that one?

[GBL84]

Please get me the hardware id of Base System Device driver

http://www.wikihow.com/Find-Hardware-ID

Hope this helps, for any further queries reply to the post and feel free to join us again

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee

[TimWegs]

PCI\VEN_197B&DEV_2392&SUBSYS_176B103C&REV_30
PCI\VEN_197B&DEV_2392&SUBSYS_176B103C
PCI\VEN_197B&DEV_2392&CC_088000
PCI\VEN_197B&DEV_2392&CC_0880

[GBL84]

Please try this : 

http://h20565.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_124666_1&sp4ts.oid=5212928

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee

[TimWegs]

It worked! Thank you.

[GBL84]

You are very Welcome !!

All the Best !!   Thanks for being a member!

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee