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‎06-24-2016 01:06 PM

HP Recommended
Product: Hp notebook 15-ac198TU
Operating System: Microsoft Windows 10 (64-bit)

I just bought my laptop and was hearing this crackling sound, as similar to the video, from my hard drive. Is that normal? Or is my hard drive faulty?

 

https://www.youtube.com/watch?v=hBcFLZ2S7Fk

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-25-2016 08:52 AM

HP Recommended

Hi @ShaneJohnPaul, 

 

Welcome to the HP Forums! 

 

I noticed your post that you are hearing a crackling sound with the hard drive of your HP 15-ac198TU Notebook. I am happy to look into this for you! 

 

Please try the steps within this guide, Testing for Hardware Failures (Windows 10, 😎. If these tests pass, then it is normal. 

 

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

 

Hope this helps! 🙂


 

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎06-25-2016 08:52 AM

HP Recommended

Hi @ShaneJohnPaul, 

 

Welcome to the HP Forums! 

 

I noticed your post that you are hearing a crackling sound with the hard drive of your HP 15-ac198TU Notebook. I am happy to look into this for you! 

 

Please try the steps within this guide, Testing for Hardware Failures (Windows 10, 😎. If these tests pass, then it is normal. 

 

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

 

Hope this helps! 🙂


 

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No
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