• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-23-2016 11:28 AM - edited ‎02-23-2016 11:35 AM

HP Recommended
Product: HP Notebook 15-ac113cl
Operating System: Microsoft Windows 10 (64-bit)

When I went to plug in my charger this morning, I noticed that the power cord no longer fits into the charging port. My brother has a laptop of the same model, so I tried his cord in my laptop. Sometimes it charges, but other times, it doesn't Then, I tried my power cord in his laptop, and again, it did not fit. That leads me to believe that the cord needs to be replaced, but that there is also something wrong with the charging port on my laptop.

3 REPLIES 3

‎02-23-2016 11:40 AM

HP Recommended

Something is broken. Hardware does not expand or shrink. If it fit yesterday it should fit today. Pictures?

Was this reply helpful? Yes No

‎02-23-2016 11:47 AM

HP Recommended
I'm not sure how to attach pictures. But, the inside of my charging port looks different from my brother's. His has a little circular thing inside, while mine just has a couple of prongs (don't know what else to call them).. I think maybe the circular thing is covering the prongs, and my circular piece fell out. A friend of mine once had a piece of his power cord break off into the charging port of his laptop before, so I thought maybe that is what happened here.
Was this reply helpful? Yes No

‎02-23-2016 12:16 PM

HP Recommended

Yes I know exactly what you mean and you have broken the plastic piece inside. Stop trying to stick stuff in there as those two exposed prongs can be crossed, shorting out the laptop and causing even more damage. The AC jack module needs to be replaced which is only a modestly difficult and expensive fix, but if you fry the motherboard you might as well buy a new laptop. Post back if you need more help. 

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.