03-05-2014 03:26 AM
Earlier today I was using my laptop with the charger plugged in, turned the laptop off and unplugged the charger. The charger was still plugged into the power socket, after a few minutes of sitting there, there was big bang and a load of smoke from the laptop charger.
I bought this laptop in Feb 2012, so it's over 2 years old and now out of warranty. When something like this happens, is it possible to obtain a replacement charger? I know sometimes laptops and accessories stop working, but I wouldn't expect it to explode!
03-05-2014 06:18 AM - edited 03-05-2014 06:19 AM
Hang onto it and call HP. There may be something they can do for you and watch your private message inbox in this Forum for a message. I have done what I can to escalate your inquiry.
Was the laptop damaged otherwise and was there any other damage to person or property?
03-05-2014 06:57 AM
Luckily I had unplugged the charger from the laptop, so laptop is fine. No personal injury, although my heart did beat a lot faster for a few minutes after it went bang!
03-05-2014 12:21 PM
I was right about no personal injury but wrong about no property damage, theres a 2 inch burn mark on the carpet where the charger went up in smoke